SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The LIQUETTE dress is perfect. Nice cup, SEYANTE. Pleasant to wear I recommend it as well as the store. Thank you! See you soon
I was waiting for the dress, but it never came. The parcel was sent back for some reason. I put 4 stars, because the store went to the meeting without problems, myself offered to open a dispute to return the money to me. Upset that i did not receive
Very pretty and fast deliveries
Awesome tunic!!!
Good dress! Short, of course-but i was going to wear it with leggings, i'm not crazy like many... Like everything is good, there is no smell, even the buttons are firmly sewn-but there are curves of lines in prominent places, a little offensive. But just for a walk in the heat, it's quite normal! Ideally sat the size l on my proportions 102-78-100.
The shirt is super, the size grid is correct. Super quality
Good one
It's okay.
The soup shirt is good!! The material does not say that dense, ordinary. Color matches. My height is 164, weight is 60 kg. Ordered m, approached.
Thank you, very much! the quality is at the height, the coloring is exactly the same as on the screen.
I am size s/36 and for fear that i would stay very fair i asked in m and there was a little bit big just from the back, but it's okay anyway. It only took 2 weeks!
VSE haraso, Tolko Dolga dostavka and
Bathrobe-dress as in the photo, quality. thank you. p.46-48
Very nice, the perfect size and arrived before time 1!
Excellent, good quality, fast delivery
Very nice
It came in 13 days, the fabric is dense, warm, does not shine through. Slightly rough to the touch, but on the body it is not felt. Definitely not in the heat. There are no extraneous odors. A bit too big
The product came quickly, the quality is excellent, the size approached. I advise
everything ok
Everything is super, my daughter is happy, i recommend!
Thin
A decent salesman.
The dress is excellent. Fit in size. It came quickly.
ok
Very good I love it thank you