SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much to the store! Boots really liked, in russian 38 size sat well, even you can wear a warm sock. Track tracked all the way, delivery is fast enough. There are no shortcomings. There is a small smell, but the night is weathered. I recommend this product and shop.
Everything came up. There is a smell but not scary
Awesome boots. Delivery fleeting to kaliningrad. on a narrow leg. But on my dangle a little still) the foot 23 cm took 6. he's 36. Okay. With a thin socks you can still. Ankle 19 cm. Caviar 30 cm. Under the knee 29. Lyashka 34. The first feeling is a bit stiff outsole. On the legs themselves are lungs. Not felt. 5 + + + +
Good quality boots
Treads came in the specified time. There is a smell, but in a day it is weathered. On large calves will not work. In general, they are very beautiful, made neatly, warm) i'm happy with everything)
Three-legged slender and boots!
Shop and store very pleased!!! For a long time such cool purchases on ali was not!!! At its 37-38r-r took 7,5. Came up perfectly! Quality is good, delivery is fast 2 weeks smoothly. Selling umnichka, very sociable, thanks to the seller and the store, i will still order in a different color, and the seller of large sales and prosperity, the seller umnichka!!! Who doubts do not doubt order!
Boots correspond to the photo. (the color is the lightest gray) on the height of 1.78 above the knee by 10 cm in the position of sitting knees closed well!! Girth (my feet) calf 34 cm above knee 46 cm. Where caviar is a little loose (not noticeable even. And with trousers norms in general will. this i write to girls who like me thin calves with high growth. So order. And above the knee the area of the shank is already tightly seated. but in general it looks good). the size ordered 26 cm along the length of its foot. when came on the sole indicated 42 r. The length is right at the sole measured. My chinese size is usually 40-41 and these turned out to be a droplet free where the heel is. It turns out these boots will suit me in 41 sizes (it is on these boots) (i narrow my leg)!!! the following are the same but in a different color i will order a smaller size, especially carried more, as soft. No jambs. I advise you. Thank you store!!!! Packed securely!
On top there is no crimping gum, as on models that with heels. (so slip). Leg 24,5-8 perfectly seated, without exaggeration, although thin legs
16.03 ordered, 29.03 were already at the post office, took 30.03, the smell of them is certainly bombed, put on the balcony to ventilate, stretch of course also with difficulty, especially already in the ankle area, although the legs are thin, maybe it will break with time and it will be easier. In my 37-37,5 is good, with a socks not particularly dense just right, pantyhose did not measure. Much above the knees, height 170
At 41 size with a large lift perfectly fit 10.5. Height 180 above the knee 10-15 cm
In almaty reached in 20 days (quickly). At 40 size perfectly fit, the quality is good. Quite high (for my height 180 cm above the knees). There is a little smell of glue, inside a little insulated.
Boots are very worthy. Look good. The size grid will be compatible. It is good to sit on the middle fullness of the leg, stretch. The fabric is very similar to suede in appearance. At me height 170, sit above the knee for a lot. Good quality outsole. There was a smell, but after a day it disappeared. Delivery is fast. Color as picture. I will order more. I recommend.
Everything quickly came, bomb boots!! I did not regret the order, i will take it in other colors)) the smell quickly disappeared
Nice for a tall girl like me
Loved! Thank You store.
Description exact, delivery is fast. i advise you to choose the size exactly according to the measurements of the length of your foot, for example, my 38 (their 40) was a bit more, i think 8-ka would be just right.
Steep boots, match the description.
The russian 38r is ideal
Thank you store! Before spb reached in 18 days, packed well in a soft air bag. Marking in russia i buy 38-39. here the size of 8.5 is slightly too big, it would be better to us8, but with additional. The insole is good. Top boots slightly slip down, you can insert an elastic band. The color is very beautiful, looks noble. Quality at altitude. I recommend!
Color super! The size approached, in russian 39-40 (26,5), ordered 10-perfect. On a thin leg sit well. At a height of 178 cm much above the knee. There is no lock, but without it it is easy to put on. There is a smell, of course, but everything will fade. Satisfied with the order.
Boots really liked. Quality, neat, look cool. Fast shipping. On height 178 cm. Much above the knee. I was afraid that they would be small, i ordered 10,5 rr, turned out to be too big :), on the foot of 26,5 cm. You can take a smaller size exactly. For r-ra 10,5 (43) the height of the boots is 70 cm, the length of the sole is 28 cm. In the widest part of the shaft width 21 cm, in the narrowest-11 cm. Thank you very much to the store! I will definitely order something else, for the summer.
Very good! I recommend!
The boots were stained with glue, the store returned some money, but this problem does not solve. Glue does not clean. I do not advise the seller, because they do not care what condition to send you boots, and the money is paid. Return them costs as much as half the boots cost. Long-awaited boots... Disappointed with the quality of the manufacture of boots and the irresponsibility of the seller.
I chose according to reviews. Size is not small. I advise you to buy. Look good. Shipping 3 weeks