SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Quick delivery
thank you for your gift Very nice. recommended store
Excellent porducts fully match the photo and description. beautiful I recommend the product and the store
Dovole a good for its price :) i recommend
The lamp reached Peter quickly, about 2,5 weeks. Shines perfectly. During the installation dropped the plafond and it broke. Turned to the store with the question of buying a separate plafond, and he sent a new one for free. Seller recommend for 100%!!!
The parcel went to St. Petersburg month everything works
Very confortable
Très bien
Good product, delivery fast enough
There was a problem, but the store solved it perfectly, good product and excellent seller.
excellent product.. fast shipping!! Excellent Everything is perfect. I recommend the store. Will use again. Thanks
Very very good
Sent quickly. The parcel came to three weeks somewhere. everything are good
It came quickly, it does not shine brightly, approximately visually Watts 10. 770R expensive for this.
All ok
perfect
A little hit I 'd like it to come better I want a bigger one but I wouldn't want it to hit so much
It was a month, the wiring could be more seriously glued. The room is 10 meters normal
Got all the whole, packed well, took for the hallway in 4 squares, there is enough light!
For your money-a good thing. Ordered with dimmer. Adjustable in a sufficiently large range in brightness. Adjustment warm-cold is made by 2 rows of LEDs, which fade or vice versa burn brighter. In the maximum brightness mode, both pairs of LEDs are lit (the glow temperature is about 4000 K), so do not wait for the maximum power in only cold or warm light-in these modes only half of the LEDs are lit. I was afraid that I would not reach the diffuser in one piece, but it turned out to be plastic, and not afraid of blows-as if specially made for delivery to the crusher). Base-tin, thickness-on the face, the main shape holds. What for me, again Plus-the weight is small and it turned out to be attached in a hanging way to the stretch ceiling, just hanging like Ilyich's light bulb and the ceiling does not pump and does not crumble. And most importantly-the delivery surprised! I ordered 05.10, and the Post Office already lay 19.05!
item is as described
very good items.
Took Version 35cm 36 W with remote control for room 3 by 4 meters. It came perfectly, the lighting is enough completely. The lamp is very light. The edges of the lamp slightly illuminates the ceiling, as desired. Between the plate with LEDs and the body there is no thermal paste, it is necessary to redo. The case is made of very-very thin metal. The night light is too bright. The price justifies completely.
OK.
Chandelier Super! Seller thanks!