SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very good quality. I will order in a different color
A good set, for a baby 7 months normally almost, a little skill) is happy, thanks)
Very beautiful hat with scarf
Beautiful set. Thick fabric. The picture is bright. Thank you. The size came up for 1,5. I think it will suit and more. Thank you!
Great kit!!! Take unequivocally
Good quality, my son is 9 months old (he's a little headstrong) and the hat looks perfect, even baggy. You'll have more time. It's got a little smell, but it goes with the first wash.
Good print, good fabric
Great kit, a bit too big, but not a problem
I like this hat. Excellent product.
Beautiful set. For a child up to a year the hat is large.
Good quality. Fast shipping. I did not communicate with the store.
Very good hats, soft, pleasant to the body, dense enough and bright.
The product is just super! The cap and snud are excellent-for 217 rubles. We in russia about the prices for them i will not speak))) and for a gift an excellent set)) is happy! With the store communication for 3. well, come on. I ordered june 19, today july 9. It's just great, super-duper in general. Tracking is so-so, partly. Gone, came and take (something like that). I put pictures. The daughter sleeps, unfortunately, i can not show it. I went to kazan!
The goods came quickly. Quality is good. The smell is present, but after washing will probably disappear. Size caps on годовалого baby is very large. In general, the purchase is happy! Seller recommend!
Cool set)
The goods came. Everything is fine
The cap is excellent, the fabric is dense, the print is original. You can wear in cool weather summer-autumn. This is the second hat from this store. The first did not come-returned the money, when ordering the second-had to pay for paid delivery, so that for sure came.
Good set. We in a year the hat is straight big. Although according to the reviews i thought that it would be just
The head circumference 48 is a bit too big. I liked the quality.
The fabric is good, the pattern is clear, but we did not fit. for 2 years it is definitely not enough, this despite the fact that the daughter has a head less than average.
The goods did not come, the money was returned
A set of dense, not strongly stretched fabric. I'm afraid not to be three years old. We are 1,3 and already have very little stock. Good for the spring still enough. And there are no complaints. Very cute
Very good quality, for 2 years baby super! I will take other colors!
Delivery is 1,5 months. The description corresponds. Seller recommend
ok.thanks