SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Australian Dollar (AUD)
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British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
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US Dollar ($)
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Long gone, all the norms.
Thank you. Come quickly, well packed. Comfortable knitted hats for the interseason. Slightly different color-in fact they are brighter than in the photo.
Did not come, money returned
Product as described!
satisfaction with the goods, fast delivery, I recommend the shop
Cool hat. Thin, double, soft. True, i was not very lucky, the top of the cap is crooked. But i think this is a one-time case, because. All other seams are even.
Good quality and the exact color the detail is that they are somewhat narrow
Good
I got the hat. It is thin, in winter it is not an option to walk in it. Seller thanks!
A thin hat for a cold summer. On the volume of the head 58 cm perfectly sat down. I will take another color
Caps came very quickly. The result is excellent. I do not take it for the first time.
Excellent light hat on cool weather. Soft, pleasant to the touch, in two layers. Really liked
This is my best buy from clothes!!! Pleasant, thin and in size! The most it is on a cold summer and spring with autumn! Thank you!!!
Great hats
Very beautiful, thanks to the store)
A little too big for woman’s head . Hahah. But I like it
Very good and delicate
Excellent cap, recommended.
Its fantastic! Super fast delivery, only 10 days. Excellent quality. Recommend 100%!
item as described
Super good material, nicely sewn
Everything is fine
All ok, shipping is not fast
Quality is good. all the seams are even. i'm a bit more. i will order more. i recommend.
Unfortunately, i did not receive my caps, the track was not tracked, the buyer's protection period expired, opened a dispute-returned the money within a few days. I'll try to order again)