SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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At the top. My daughter is delighted
Super dress, very fast shipping,
Thank you very much! Super..very beautiful!
Dress is well made, very pretty-daughter glamourous in her looks. Daughter wears size 98, wzięłam size 3T and is OK. Shipment dotarła quickly (2 weeks). RECOMMEND
Nice dress! On the growth of 118 took 140, the village is perfect. Left to smooth))
The dress went to moscow 2 weeks! The size of the girl growth of 113 sat perfectly, a little on the growth. My slender, but fit and plump, very lush as in the photo, very beautiful! We're delighted. Seller recommend! Threads do not stick out, the quality is good. The skirt, like patchwork, is very lush.
Very beautiful Dress
Just like in the picture, very nice
The dress really liked it, sewn perfectly, looks stylish!!!!! Took to the prom in the kindergarten, then i will add pictures from the prom, but also the dress looks chic! Height 116, 6 years, took 7, because. Before graduation another year. My daughter is delighted, i recommend buying. Thank you very much!!!!!!
Very happy very bonn quality sends fast
The dress corresponds to the description. I liked it very much! Suitable for celebrating ng in the image of a cat and for halloween in the image of a witch and for birthday! It came very quickly!
sublime
Wonderful dress! very attentive and responsible store! delivery fast, 26.06 ordered, 10.07 already came to tatarstan. i highly recommend the seller
I took a dress for a gift, very worthy. K Unfortunately i can not measure the child, and. K. Too small. But as they say to every woman in the wardrobe there should be one small black dress. Buy will not regret.
Super, many Thanks, very good Quality, fast Delivery, I can only recommend
The dress is cool.