SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fit in size, came quickly
The straps are short, the height is 168, the weight is 54, the length is normal, the material is dense does not shine through
Great dress! The material is heavy, similar to satin, but i will not say for sure. Exactly at the waist, the chest does not press (although this is a problem for me, my size is three), if the wind blows, does not bully, but becomes a bell. For its price just chic! I will also add photos to the review.
Looks good for me even it is one size for all. I am asian, usually wear S to M USA size. Fast shipping. Good deal.
On the growth of 167 is not short, excellent for their money sundress) can be worn without a bodice, came quickly, with the store did not communicate
Super cute and good quality
Perfecto
Exact perfect this is my second time
Cool dress, i have a pp 46-48 and even approached me, and look good) on a very lush chest and if you pp 48 + may not fit
4 stars only for the fact that the skirt is sewn from 3 parts:/came the sundress for almost a month. There is no smell of chemistry, as well as protruding threads. The color is bright. The fabric is pleasant-not chiffon as indicated in the description. Cotton with a mixture of synthetics. Sewn decently, i will wear) on my height 160 sundress just above the knee.
Beautiful dress, exactly like a picture. Love it.
Cool and very quickly came
Good quality dress. Fit in size. On the chest circumference 88 and height 160 the village is normal. In the third photo she dressed for a younger daughter of 10 years. You can compare.
The dress is bright beautiful, pleasant to the body. The seams are even, without protruding threads. The length is above the knees on the height of 168. At 44 size came up. Cons: cups are attached very high. The elastic band in the chest area presses.
Delivery is very fast!!!
Very fast shipping and dress is awesome
Shipping super fast 10 days, fabric cotton, size s a little loose, recommend!!!
Very pretty a little short but remains pretty fast delivery
This something big for me, wide and long
Very nice dress. I love it.
They are beautiful, strong and elastic fabric
The dress is cool. On s large. I have a waist 62 cm i have to wear under the belt
Very cool dress. Madly liked everything, i'm glad that i was looking for. There are lining on the chest, on this you can and without a bodice.
The dress is sooo beautiful and quality. dense, slightly stretched material. the color is bright. thanks! for such money, it's just a gift.
Charming dress!