SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| METHOD |
*TRANSIT TIME |
COST |
| USA/Canada -Over $75 |
7-15 Business days |
Free |
| USA/Canada -Standard Shipping |
5-7 Business days |
$14.99 |
| USA/Canada -Expedited Shipping |
1-3 Business days |
$31.57 |
| Australia -Standard Shipping |
5-10 Business days |
$14.99 |
| Australia -Expedited Shipping |
3-5 Business days |
$31.57 |
| UK, Europe -Standard Shipping |
7-15 Business days |
$14.99 |
| UK, Europe -Expedited Shipping |
5-7 Business days |
$31.57 |
| International-Standard Shipping |
10-20 Business days |
$14.99 |
| International-Expedited Shipping |
7-10 Business days |
$31.57 |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good! Fabric is thick, which is excellent! no see through!
To order 23.12, 01.01 received a warning that already in the mail order. So fast, has never received. Parcel carefully packed and enclosed a note from store in Russian and English languages. Dress neatly sewn, not shine. In my size 95-70-95 size fit, not small chest sitting properly. As negative, that model is not a large elastic waist rise under the chest. Overall прикупкой happy,'ll wear.
Cool sarafan!
Am satisfied
Fabric is thick, but very comfortable. Bright image. Delivery about 20 days Saratov region. Size approached, but waist u pay high, under bust is… It 'S not very. Chest has a stand, it can get. Sorry, that is not adjustable straps.
Great dress for summer, orders for 2 times, cotton 100%, size of the 42-44, height is good even at 175, so highly recommend
Quality is excellent, super dress)
Sundress chic at this price!!! I love it! Material thick, bright and clear image! No smell. Flat seams and neat! For most of the summer! Wear Rus 42-44 size. Sat perfectly! Loose suitable for size 46. Shipping 1 month to Moscow. IN general, I am very happy! Recommend!!!
Get the dress, very happy. Good quality, fit in size, color rich, Bright. Thank You, store of quality products and fast delivery.
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happy
Dress is beautiful. Fabric good, defects are found. A Little too big in the chest.
This time pumped shipping, usually takes about two weeks, there was sending a month, 3 weeks is not monitored, have a dispute and dress it is the post office). Dress: quality is excellent, the size is perfect fit, I love it, will order again!)
Track the delivery 2 weeks, thick fabric. Not a lot of great