SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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didn't receive the right dress but got refund
Good stuff.
it's big around the chest, would probably look better if you have big boob's but for me I have to stitch around the chest Coz I like it tight. other then that for price of $12, it's worth having extra pairs of dress.
Strips are very short, perfect rest, good quality
Very nice everything
The strips are very short and they squeeze muncho, for the sake of more
I love the color to the dress and the floral is perfect :) very happy
Very good, as described, trusted store
The item was so lovely thanks
Excellent sundress, corresponds to the description, the size of 42 village is excellent, the maximum of 44 will be good. In belarus came in 14 days. Received sms alert and message in app, the fastest delivery that has ever been on ali at me
In general, an excellent dress, suitable for 40-42)) at 44 malkovat slightly in the chest with a girth of 87 cm, short do not bend
Sweet. Cloth heavy Size fits s/m Chest with sponge (same sponge in bras) The colors are bright Short on the knee.
Chic dress, i recommend to everyone, about the chest 90 waist-70 hips 98 ideally village, thank you.
Nice thank you
Very good
Gorgeous dress! A friend ordered, and i measured from her, also bought myself. Satisfied :)
M is little small, but ok
A beautiful and high-quality dress, on the parameters 88-65-95 came perfectly! Delivery to rostov-on-don 3 weeks. Dense, underwear does not shine through, you can wear without a bra. It goes well with sneakers and sandals. On the growth of 162 the length is comfortable. Thank you store <3
I agree with many previous reviews-the quality of the sundress is excellent, the picture is bright, clear. But you will have to extend the straps and place them a little in the sides (my height is 170 cm and weight is 61 kg). Most likely, the dress is calculated at a maximum of 44r., and ideally at 42r.
super
Pleasant material, everything perfectly suited! I advise everyone
amazing like always
loved it thank you
It is a little too big at the top, will need a bit of adjusting. Overall, quality is good for the price.
Very beautiful dress, i like quality fabric, in hot countries i think the most it! Something incomprehensible in the chest area, on the chest more apparently, well, i think that i will just get the cups and i will wear it so)) with a swimsuit or without) print bright, for some reason i do not see this dress now in the choice, i do not know what is connected with. In general, the delivery is fast, did not expect, constantly tracked) everything is like, 5 stars is indisputable)