SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For UK10, elastic belt is a litte bit tight. But the material is awesone, you don't need to iron after washing!! Very good, thank you!
Skirt very good quality as per the price. Shipping very fast. Size very versatile, rubber band the tight extends. Casual female I wear M/L and size is good.
good quality, quick delivery! highly recommended!
J' adore
I already wore this skirt several times, I washed it, it did not move. Super happy with my purchase.
I ordered a skirt and leggings, like in another store. As a result, there was one store who assigned two orders different tracks, but packed all in one package with a third track. Nothing was tracked in our mail, the order was lost. As he was found i do not know, they already called on the phone from the post office, when on the website ali both orders were standing as gone back to china. The skirt at 48 r sits well.
A good skirt, painted slowly when washing, dense in two layers, does not shine through.
Delivery is fast. In principle, as in the picture. I expected that the fabric will be thinner. Looks baggy.
The skirt is really not yellow, but dirty yellow, not very much like mustard. But the pic itself is still a great skirt!
The skirt at 48 size came up, but i would like to be more magnificent, it would look more beautiful and the elastic would not press.
Delivery up to mo 10 days, the fastest delivery of all the history of my orders.
It's perfect. The fabric and lining. Of quality. AND comodisima. Great shopping.
I love this skirt. Beautiful looking, perfect size, super the drapes. For such a price is cudowna. Material is a little gniecie after washing, but only a little. Super looks in dance. Przeswituje in place where there is no longer a lining.
Small in waist, but it is gum, so I hope it make wider due to wearing and washing.
Quite thin. Would be good for summer. Looks a little bit cheap but that’s expected for the price
beautiful
It's really fast
The skirt is excellent.
very nice !the material is nice! the shipping time is almost 1 mouth to Romania. reccomend! the skirt is lovely! i recieved a gift from the store.
I love perfect and shipping very fast thank you very much store.
Excellent, i order already again
Beautiful skirt, high quality, very pleasant on the body. I'm 44 and she's excellent, not pressing at all Invites more colors
The skirt is divine
nice skirt and great style
Great skirt.