SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the photo. 4 bracelets separate. The order was almost 2 months.
Travel pouch is much or yoga bijoux nicer
I did not expect that this is not one bracelet, but a set of small ones. To the quality and store of claims zero, everything is fine, very well packed.
Great..
Delivery to ukraine 20 days. Bracelets are super. Seller thanks
Excellent bracelets.
Bracelets like, they are worn and removed separately by only 5. there is one minus when tightening, only one part of the rope is tightened, but i think you can move the knot. Came to moscow for half a month
like it comfortable
The goods came quickly, the store 5 balls.
They smell really weird but they're fine, like in the picture
Very beautiful
Norms
Bracelet cool, liked, puffs a little short, barely stuck through the brush
very very nice
Super! 5 Good quality bracelets for small price! Very satisfied!
Just gorgeous, there is a smell
Pretty quick and no problem.
Delivery was very fast. I recommend it!
What you see in the picture
Very good arrived very quickly
perfetto
Ok Nice
Everything corresponds to the declared. Seller recommend.
Awesome set of baubles. Five of them. You can break and mate in a new way to infinity. The quality is cool, on a thin female handle look a little rough and at the same time awesome. Chic pour into the styles of grunge, hippie bow, street ........ Delivery is fast, store is reliable. i advise the goods and seller.
Arrived, went very long came july 24 ordered june 12