SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 stars. Expected the material more dense, but I think it will last a long time. For trips convenient! Everything corresponds to the description!
Handbags are pretty, plump! On the strength of check in the trip. The goods came relatively quickly. Seller recommend!
I really liked the organizers. perfect
I liked))
Good product
Very comfortable orgonizers, the very thing on the road. I folded everything on them and the places became more and nothing on the suitcase is not crumpled. I advise you. Thank you
Thin, but made well.
Oh, great. He arrived in 2 weeks in spain (20 days ahead of schedule). It was wrapped in a bag with a very practical zip closure and the product matches 100% with what it says. I recommend it!
Perfect product!!! Delivery to mo 4 weeks courier brought to the house. I'll order more. Definitely recommend to buy!
Delivery is fast. The goods are satisfied. I recommend.
The item is exactly as prescribed and it is particle
Can’t wait to use these on my next big trip to Texas perfect for keeping things neat and for keeping dirty clothes from my clean on the way back
Ok
Everything came quickly, 12 days before rostov. Comfortable, the order is satisfied
Delivery less than a month. The covers are excellent, the colors are put right. Very convenient when every member of the family has organizers of their color and you can quickly find everything!
Took for 347 rubles. very comfortable covers for clothes and shoes! I took a long time exactly the same set. he traveled a lot with me. many times washed in a typewriter. gradually began to tear, bought the same to replace. i can not imagine how you can drive without them! sorting things is very convenient. Everything fits, dirty folded and do not dirty the suitcase. i recommend to everyone!
Super! Liked!
Excellent bags, all locks are serviceable. I recommend
Thank you to the store well received
All super. fast shipping
Everything came a whole, a good set, went about 2 months
Chic set for a big lover of containers, boxes, cases and organizers :)
I liked everything, the description is the same, the delivery is fast, the locks all work.
Thank you to the store, really liked what you need on the road
Excellent cheholchiki, now in the suitcase everything is compact and organized! The store is super! Wrong with the delivery address, the seller no problem sent to the desired me, delivery about 3 weeks to eagle.