SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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!!!!!!!!!
Good quality product. Well packed. Arrived fast.
Description corresponds, delivery quickly, track tracked. Very soft and comfortable inside, outside look sympathetic. No smell. But: alas came very big. Written 36, but this is our 37-37.5, which is amazing. Ordered on a dimensional grid and did not hit (here even the insole will not help us. But if you guess with the size, the bots will score!!!
Class!!! Thank you .. my wife really liked .....
Exalted יפיפות Thank you measure good. Thank you Cech store
It's amazing
Thank you! Perfect!!!
Perfect will order again!!
A little big, but not scary. So everything is good for such a price
What i want to say, the first order was not the same, instead of shoes sent a men's belt, but the store in the shortest possible time sent shoes, mega fast delivery, the quality is very good, i recommend! The seller is just super, i rarely do. .. Good luck to the store and the seller!!!!!!
The delivery is medium, the shoes were in the air bag. Track tracked. Took for 1300 with something, i think it's expensive. Quality is average, black and white laces i want to replace, i do not know where i looked when choosing. Pleased that they do not slip on the snow. At the foot of 23,5 took the size of 5,5. Even there is room for the insole.
Boots came in a month, comfortable, beautiful, insulated. I wear 39,5 size, and took 41. the size approached perfectly.
They arrived well and the look is as shown. They're for gift, so i can't prove them to myself. I hope they don't hurt. I recommend the store.
very good! good store. It is the second time that I order from this seller. Thank you!!
they look exactly like the picture and they are very comfy
Awesome! Love it. The quality of the winter boots is excellent. It keeps my feet really warm.
6r on the table was a bit too big for the russian 37.
Use N°35 ordered the number 6, was a little off, but to use, is good press. Recommend, material very good, arrived in perfect condition and early.
Product arrived with a month, well packed and in perfect condition. Well antencioso Recomendadissimo.
Good shoes, fast delivery. I recommend!
store very very serious.I order twice same stuf but second one newer come and seller back my money vithout eny problem.5 STARS FOR GOOD COOPERATION. I will order agan from you THANK YOU
I love them! Right to measure, i recommend the store! Super hot and comfortable!
Bigger great, it was necessary to take a smaller size for sure.
Thank you. While very satisfied. And thanks for the little gift.))
Good quality for the price. Fast delivery