SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Cool shorts
At 54 4hl tightly.
The goods went to the khabarovsk territory 28 days, denim stretch fabric, thin, just for the summer, kotsak did not find, the smell is small. It was free for me, it was possible to take a smaller size, the belt on a wide elastic band is very comfortable, it does not twist, i will wear it.
Beautiful as always thank you!
Shorts are excellent. The size grid corresponds. Thank you to the store.
Excellent shorts, stretch, high, all right.
I love these shorts! Good length, very comfortable, look great for casual outfits, pockets are a good size, the back and front pockets are real, and they have a good stretch to them. My waist is 33 inches, where my pants normally sit on my hip bone is 37 inches, and my hips are 41 inches. I got the 2XL and it’s a nice loose fit, if I wanted a tighter fit I could have probably done 1XL. Highly recommend!
I liked thank you, came quickly, the quality is very good, the sizes correspond to the grid, order boldly!
I bought the second, the shorts are super! Come with tracking and very fast. Two weeks in mo.
Shorts on my size 54 sat perfectly, straight no more, no less, comfortable, nothing presses. the purchase is very satisfied! I recommend
This item fits . Xl
Very satisfied with the purchase. Jeans stretch, although tight, does not constrain the movement. The size table is accurate. In primorsky krai the parcel is delivered in 25 days.
Excellent shorts, on ob 120 sat freely. The fabric stretches, very comfortable in them. Delivery to moscow 15 days.
Approached perfectly and long and volume, stretch well, purchase is satisfied
Thank you
Cool shorts! Stitched neatly, like everything! No smell is not pleasant. All like) store thank you!⭐⭐⭐⭐⭐I recommend 100%
I love it! The product is beautiful, i usually are 3xl but to be sure i chose a 4xl and i stay perfect because it doesn't fit tight it is super baggy and elastic so q would also serve a 3xl, the material and details are beautiful i'm in love! Thank you i give 100⭐⭐⭐⭐⭐⭐⭐I arrive in 14 days