SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Delivery is fast, packed perfectly. The quality is excellent, the seams are even. On the russian size l took xxl by the standards of the store, the length is good, but the trousers were narrow at the waist (there is a small tummy) it was necessary to take even a larger size.
I order the second pants from this store. The first time i ordered blue on my parameters from 78 cm, about 104 cm size xxl, a little too big. Now i ordered black xl came up perfectly. The order is received for 21 days.
The pants are perfect. I like them a little baggy. I use an m and ordered an xxl. I recommend the garment and the store.
Woven to finish the tsupka, ale is not zanadto, it is ideal for the autumn of trousers. They lay down garno, on the foot, not to stretch much, in the world. I recommend.
The best purchase with ali!!! Well, excellent trousers. The growth of my 164 here is not necessary to sew. The fabric is super, did not even expect.
Quality is good, but in front of ugly folds at the most interesting place.
At the top!!
Great quality
Pants are great! The material is dense, slightly stretches. On the dew 44-46 size l came up perfectly. Came to moscow quickly in 10 days. I recommend.
Good pants, the size is the same, the delivery is 3 weeks.
In my 44 size a little m a little too big. Pants are very good. At least one look. Fabric quality. Beautiful cut
Approached the hips 100, waist 74, height 164 is good. Dense synthetics, for autumn.
Both pairs of pants for height 165 short and full synthetics
Fast shipping. Quality is decent. Cloth is dense. Pants are beautiful. On the russian 48 sat perfectly! The store as a gift put an elastic band for hair, a trifle, but nice! I will order more!
It fits perfect
On the russian 46 size took l could take m. Pants came up, you will have to wear with a belt, in the belt a little loose. Sewing quality is good. Color as in the photo. Thank you to the store, sent quickly and for the gift.
Pants are good, just in size. Cloth is dense. I recommend. Thanks for the feedback.
The goods came quickly. Packed well. The quality is excellent. The body is pleasant. Sit excellent. on the size 48-50-xxl sat perfectly. The store is responsive. As a gift put a hair band. I recommend.