SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Love it Runs small
For such a price is normal
Beautiful dress, my niece likes it
Dress simple exquisite! Description and photo corresponds to!
The order took a long time, about two months, the track was tracked. The material is similar to the oilcloth, but does not shine through. Stitched very neatly, the buttons will have to be changed, as to hold on a kind word. I would like the dress to be a little longer, but if you do not raise your hands, its length is acceptable. For such a price, the dress is excellent. My parameters are 86-61-94, weight 57, height 170
Dress quality is good, only went a long time
same as pic, perfect sizes
Pretty dress)) only seams in the bottom uneven ((
Great dress! Advise taking
Very good quality!
Dress super! The size approached perfectly. I ordered 3xl, at my 50 russian. Looks expensive, the fabric is good, does not crumple. Thank you store!
Not cotton, the dress is very cute.
The dress was pleasant) at 105-82-102 xl came up perfectly! Synthetic fabric. Delivery is fast to tula.
Beautiful fast delivery not tried yet I took s I hope it will return to me satisfied with my purchase anyway
Cool shirt. Can lose weight and will be a dress. Thanks separately to the girls who write their scales and sizes. I chose according to reviews. At its size 44 (l) took hl perfectly
As described. Very fast shipping
Dress liked. order. do not regret
Thank you very much to the store the goods came. Dress super
Same as photo however was small for 1.70cm 68kg
Everything is fine
I ordered the size m approached, a good summer dress
As the picture, size conforms to en.. M is M.. However szczuczny material
I did not wait long. Packed well and accordingly goods. The model is interesting, sewn very neatly, the spare button in the kit, the size m very well approached ob. gr-92, ob. bed-94. Freedom of relief is sufficient to look like an oversize. Looks good and the color is not obsessive and pleasant. Synthetics are pleasant to the body. Elastic band in the waist is most likely to be removed-as it is not kommforno, there is a belt and on me personally this elastic band is superfluous... To buy i highly recommend, there are no complaints... the price is also very adequate... thank you.
The shirt came in 2 weeks! Corresponds to the description, the fabric is thin-for the beach the most it. On the russian size m (46) ordered l-sat well. With an increase of 176-the length is short. Thank you store
I liked the dress. Nice stuff. The sea is an ideal option. On growth from 170 will be short. But you can always put on shorts under the bottom, unbuttoned buttons from the sides. At its 44-46 took m, the size approached perfectly.