SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality standards. It came very quickly to moscow. At its size s took m, as many advised. I was upset, because i was great (it does not sit very much, suture-more expensive than the dress itself. You have to either order a new one, or walk like that ..)
European size 38, xl came up. The material is not very pleased, in the heat, i will prevail.
It came quickly. Just over two weeks. Synthetics. No smell. In principle, my parameters look like in the photo. I'm 1.65, 55 kg. Og 88, waist 74.
Very fast shipping
Beautiful love it
fabric doesn't breathe easy, but other than that it's a really nice dress. Colors and fit just like the pictures. reached Ontario in three weeks.
At og 92 from 68 super
I'm delighted, the village is like a store and i recommend a shop.
The fabric is pleasant to the body. Sits on the figure well. On height 171 size m, front on the palm above the knee, side cutout piquantly opens the hips.
bello
The dress is neat and the village is excellent, thank you very much
Long went, and so everything is fine)
I liked the dress. To the beach walk perfectly. Light. The size is just right. Fast shipping
Super! Bomb shirt-dress! Super!!!!!!!!! Sizes one to one
Everything is fine, delivery to vrn 3 weeks
I really liked the dress, the threads do not stick out anywhere, sewn well! Fabric of course synthetics, but for 7 $ on another and did not count! Size fit perfectly!
The goods are good. At its 44 size took ll it was possible and m to take. A bit too big. Looks good. The fabric is light, pleasant. Not hb. Stitched well.
In general, the dress is pretty, packed and folded neatly. Without damage. Only here with the size lost, took m, as they wrote that it was small, but it turned out to be great. those who wear s, take it, do not lose, the size is not small! On my daughter, it came quickly, up to 2 weeks.
The dress fully corresponds to the description. Fast delivery, ordered two. One dress came with a marriage, but the photo can be seen, where the seam broke.
Cool dress, very light.
Dress very well sits, cool dress. Thank You
Item fits but the material is too light
The quality is relative, similar to a raincoat or light umbrella... The size does not fit pts. Read reviews that you need to take on the size more than usual, well, i did not need it) otherwise-as in the picture
Przyszlo quickly. Wyglada cool. Material feel cheap and synthetic.
The dress is nice but a bit short for my taste. I will wear it to the beach.