SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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See the size table. The dress is beautiful, but small. And the size is not indicated on the dress. I don't even know if the size was sent to me
Beautiful dress, i'll buy more. Unfortunately he was delayed because of the mail in my country.
the dress is perfect but too small. very fast shipping.
divna haljina, ali je stigla premala iako je 5xl
Beautiful dress with pleasant material. Sizes zaniżona pretty tight. Rozm. XXL will be good for someone in rozm. M/L max.
Materiał is good. Color and size as in the dicription. My size L with the hisht of me 170cm and 60kg weight
1 month to arrive in colombia
The dress is like in the picture. But it fits small
Size molavat though large ordered
Dress very pretty such as the description but for me for ciasna especially in the sleeves and under hips, powinnam was for yourself to order size XL.
Black dress 4xl, on o/g110, o/t88, o/b 110 village well, does not pull, sleeve in size. Thanks) of three dresses in one size, one came up.
The dress is light, thin, but does not shine through. Stitched and true cordially, when you fasten all buttons, the picture does not converge. But this is not very noticeable. The beach will go. Pull up the girdle and dress the hat
Not fit the size, but tag was correct. There Were shortcomings in fabric (around the joint holes. As a result of the store to refund. Beautiful Fabric
SUPER
Corresponds to the description and bought, 5xl equivalent to L in Chile.
Thank you I AM VERY HAPPY WITH THE NEW LONG DRESWS TO WEAR BY THE POOL.
Bon produit
Very narrow arms
excellent!!!
I'm very satisfied
beautiful dress, good material, color as pictured. I took size M - I normally wear S, and it fits me perfectly
runs very small ordered XXL fits like M
Description, fabric soft, too narrow sleeves even for non-hand. NEGATIVE: missing buttons-2 at the top and one at the bottom of the loop is, and no buttons. loop terribly uncomfortable, small and narrow. Suitable For the home clothes.
FAST DELIVERY
Dress was missing buttons. Seller refunded partial, item quality as described. Dress matches images.