SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The perfect size. Nice drawing. In spain i use the 38-40, i ordered the l, and it looks perfect.
***** OK! *****
Beautiful as a photo. Fabric i think. My size m
Wow, very cute dress, material is good.
Gorgeous dress! Looks beautiful & is very comfortable to wear. The shipment was very quick: the delivery arrived after only 9 (!) days. Recommend this store!
The dress is amazing! I'm 176cm and size 40/42 in UK, and L fits just perfect!
little small
The dress was so perfect <3
Very beautiful sundress, but the material is synthetic, in summer it will be very hot in it
Recommend! Fast shipment and great dress.
Delivery very fast, just 16 days!! Good quality single but was the elastic was frown. Believe that had chosen fewer would dress better! 1,67 tall and the length was good!
It's very comfortable.
The dress is amazing but it is a bit translucent. Delivery was very quickly (14 days)
Just like in the picture. Great!
Very nice but long size well
THE dress is the same announcement, very beautiful, beautiful model, perfect size for my measurements 84-63-90. Delivery was fast and without charges.
Very nice. thank you
The dress arrives at the heel so perfect, I do not walk on it! The headband on the chest is a material not very pleasant without bra but it maintains well
Pretty but small size, I wear in france XL and I had to order in 5XL
Good sundress
Very good!
I took a blue last year that holds that I still have just one point following a addict. Otherwise I took a size above mine to be comfortable in it. Very fresh, fluid perfect for girls who have shapes!
Very fast shipping
Pretty
I loved it, beautiful material.