SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| METHOD |
*TRANSIT TIME |
COST |
| USA/Canada -Over $75 |
7-15 Business days |
Free |
| USA/Canada -Standard Shipping |
5-7 Business days |
$14.99 |
| USA/Canada -Expedited Shipping |
1-3 Business days |
$31.57 |
| Australia -Standard Shipping |
5-10 Business days |
$14.99 |
| Australia -Expedited Shipping |
3-5 Business days |
$31.57 |
| UK, Europe -Standard Shipping |
7-15 Business days |
$14.99 |
| UK, Europe -Expedited Shipping |
5-7 Business days |
$31.57 |
| International-Standard Shipping |
10-20 Business days |
$14.99 |
| International-Expedited Shipping |
7-10 Business days |
$31.57 |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery and good quality item
Zamówiłam size M, casual I wear S and this hoodie is on me large, the oversize. Looks like it well. However, as someone will more adhering to the body it girls who wear S recommend take S, and as you desire loose it M enough, only hood is small.
Thanks to the store. Very long went after customs, three weeks. But this is the fault of the post office. The seller made contact, without problems. Twice extended the protection .. The order is satisfied. I recommend the product and the seller.
I really liked the sweatshirt. Quality is good.
20 days to samara. Corresponds to the description, the quality is quite. The size approached the description.
The only negative-where the lace in the hood, the hole is not processed. just cut the fabric!!!
A good sweatshirt, despite the fact that pure synthetics, pale pink color is the most pleasant!
Crinkle jacket
On the size 44 rus ordered xl, i wanted an oversize. Look at the 46-48th rus. Received the order on time.
Very good quality! Did not remove with the size, ordered m, but would go with. And so very cool. Very quickly got the order, for two weeks
Sweatshirt super!!!
It came very quickly. The fabric is pleasant synthetics. Sleeves for 174 height is excellent. I took hl to be straight very oversize, it turned out just an oversize, but i'm in the process of losing weight, so i think it will be ok. From what i did not like-the rope is cheaper and i would like a hood in volume. Blue color super nice
Took m at 40-42, and she sat more less freely, the hood is completely back-to-back. With the size would be small. The label fell off the package, just put it down. The color is pleasant, just like i wanted. Warm! Everyone frighten spools) i carry, i will add. Thank you store!
Everything is fine
I took it to be a bit too big
Sweatshirt super! Fit in size, the quality is good))
The jacket came for weeks 2, the store sent the parcel to sdek, so it turned out almost to the door. The jacket is soft, but small, if you want an over-size take a couple of sizes more. There is not a strong smell, i think that will pass after the first wash
I ordered l, everything is fine, delivery to the apartment
Lightning delivery is simple, for a week Quality is good. Fleece and fine elastic. I wear m, i ordered xl as an oversize perfectly. The store is good! I will order more
Unfortunately the goods did not reach, waited somewhere since october. Seller returned money