SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Fast, good material
Great dress. I order a second time. Last year it was the season. With my active work, there are delays. In winter she wore like a homemade dress. For this summer i ordered another one. In total, i bought 3 such dresses. (one tribe gave). Very light and pleasant. For the summer just right.
Looks nice, good fit, fabric feels nice
Good dress. I got size L and it’s too big. Take your accurate size when ordering
Popis materiálu souhlasí. pouze ta velikost není úplně přesná. Přijde mi, že jsou číslování je o půl velikosti větší.
Just beautiful. I have ordered the 'Color 3' some months ago and now I ordered also 'Color 1' because the dress fits me well, size is appropriate, and looks really nice. I just had to shorten them a bit but otherwise everything is OK.
Super item super quality makes super good
The dress is much longer than in the photos, but the material is ok, the colors as well. I will have to shorten it though.
Good fabric. A little bit seethrough. The pattern was not as in the picture, but okey enough. A little bit to long for me, but I am short. It took 2,5 weeks to arrive to Norway.
I shoot the star because of the stain on the dress. If not for this nuance, the dress is very good. Quality at the highest level. Table corresponds
The dress is good, the body is pleasant, does not shine through. But it's for tall! At 165 neither there nor here. The neckline is too big, the hem is too long. I will shorten and wear, i like it. Looks like in the photo. Without a belt is too baggy, with a belt everything is fine. Delivery is fast, tracked.
The dress is cool, the fabric is pleasant to the body, in the summer it will not be hot. Long thought what to order the size, and stopped at xs, the size approached. i advise the store. It came in 3 weeks.
Great dress. Delivery is fast. Soft, almost does not shine through, for all occasions. I recommend
Super) the quality is very good, the order came early
Beautiful dresses, great store, I recommend
The dress came very quickly. I wear the size m, but i ordered l, it turned out to be a little big. The fabric shines a little. In general, the dress is good.
Material not prześwituje, is flexible, cool length for knee, recommended!
The measures are not accurate. This dress is much larger than I expected. But I like the pattern and I will shrink it so it would be nice. The dress is long for me as well.
It is the second I ask very soft fabric chubby and not transparent It is great
Synthetic did not like. Color is beautiful. The Model is long, as the photo. Tie up waist and all time coming down below and see the seam. Even the height 175 dress much below the knee. The 95-80-94 l took, but the description of the size fit M. but L at the time, not even svodobno sits. M would strongly enough.
Like the dress, for the price, I just love it. Beautiful, soft, comfortable.
lovely dress
the size is big for me... I ordered large... but I can order be medium... but the material is really good and classy... I like it
Got the item today but takes so long before it get here..
dress is a bit big. ordered according to the measurement grid but should have taken a L or M. still it looks good with the belt on.