SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I love it's super comfortable, i asked size l and i'm perfect, i arrive in good time and obvious that i recommend both the blouse and the store
A beautiful t-shirt. came for 3 weeks. on the parameters og 85 and ot 70 size s perfectly sat down. Nowhere there are protruding threads, the fabric is pleasant to the body. I advise everyone✨
Perfect. Fabric thick relative for summer. Size S normally but took medium that wanted sleeve more long. Satisfied
Product on a solid four. Sewn neatly, but too stretches, the size s is short...
lovely material. good size. SHORT!
Nice material
Great t-shirt. Quality is good. Came very quickly. Thank you store!
T-shirt awesome. The fabric is thick, soft and tender. It's hot for the summer. For autumn and winter will go perfectly. Came in less than two weeks
nice product, exactly like in the picture. arrived very fast. a little big/loose in size (but just a little!).
I took the size s. sits well, almost freely in the guise, but it is short. For me as the color is slightly lighter than in the photo. To the body the thing is pleasant. There was truth 2 months to n. novgorod. For some reason they drove my parcel after in moscow to novosibirsk and then to nn
These are amazing! Very hip cut, thick, and soft. I've washed and worn them - I can't recommend them enough. The sizing chart is accurate.
Well, so, i expected the best, the t-shirt looks worn
Aaaaaaa devachkiiiiiia awesome t-shirt, tight, no thread, size m sits well!!! The color is slightly darker and redder than in the photo, but just even better!! Aaaaaaaaaaa On the height of 175 and weight 54 just fine!!
Beige was better in quality
It's very comfortable and feels good quality :) it takes 1 month with 25 days to arrive.
perfect
Rolled up after washing, on the handles wash, and so pezdato
Simple t-shirt. Thick cotton. It looks cheap, like a supermarket for size 46 took l. norms in size.
Came to nizhny novgorod for 3 weeks. Track tracked. T-shirt is soft. The fabric is dense, at a temperature of more than 20 in it is already hot. I think that it will go spools, so wash exactly with your hands. The color is not like the photo, i would say that it is terracotta, not brown. At my height-178 cm-the length is a little short.
Excellent t-shirt, i will order more
Tight jersey. Loose cut.
Super material
Came brick color, beautiful, but not as in the photo)
Looks like good quality. I use between an s/m and i can say that the s of this model is broad. I'll add photo soon.
very good quality I love it so much will buy more