SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Fast shipping. Very nice and quality t-shirt. Right size.
Good quality, it's the second q i ask. The impression is not perfect, so i don't give any more stars.
Just super. Only waited for an order too long
a little bit big
Fantastic, that's the third time i ask and great. Super recommended
Order, you will not regret)
ok
Delivery to belarus 2 months. Rolled back and forth and a month just lay in beijing. I ordered specially for rest, she came after my arrival, and by the end of the summer :( the shirt is beautiful, bright, the drawing of the rosary, the threads do not stick out, there is no smell.
Delivery to belarus two months. Mike is bright, the threads do not stick out, there is no smell. I ordered specially for rest. The shipment was from suzhou on june 21, then moved to beijing, there just lay exactly a month and went back to suzhou, then to beijing and finally went to belarus. In short, while it was rolled back and forth and stored, the month was for free, she came the day after i came from rest on august 13, and by the end of the summer :( the goods are happy, the delivery is very angry and upset.
Normal t-shirt, light synthetics, but pleasant to the body. At og 95, waist 74 size m sat well. on their money t-shirt is normal.
T-shirt is cool. The picture is beautiful, bright. Material though synthetic, but pleasant. But there is one drawback-the figure of the fuzzy silhouette was printed on the back, that is, the back of the t-shirt. Looks like a minor marriage. That is, the quality of the paint leaves much to be desired. I do not know how to behave after washing.
T-shirt is good. The material is soft, pleasant to the body. Cut free, does not tighten. On its parameters 160 cm height 48-50 kg weight took the size m, with the size guessed. Very good all the village, just right.
At the 50th size just right, but if you want to immediately freer-take 52.
The blouse is good, the size approached 46-48 took l. Track tracked. I recommend to buy.
Perfect!
Excellent t-shirts, just like in the photo. Delivery is not the fastest, but all on time. Thanks to the store, most likely i will order more.
T-shirts are cool. Very gentle, pleasant to the body. Drawing as if with watercolor))) the seams processed smell is not.
The order was 35 days. The blouse is normal, you could have a larger size. Synthetic more.
The order went a little more than a month to komi. T-shirt liked, 48 sat well. Shines through. Cotton 35%, polyester 65%. with an increase of 166 slightly covers the ass.
Not the first time i order this, t-shirt fire. Stitched qualitatively, the threads do not stick out, the seams are sealed. Bright, light, free cut, in the heat perfectly. Exactly a month to st. petersburg
It's okay.
So a t-shirt. Synthetics. Thin. print blurred, it is not clear, loose. For 310 rubles on sale in any store cotton can be bought. About the size, nothing t-shirt is small or not larger. If you wear s, then take s do not advise. I took m-ku read reviews-it's big. I love things in shape, not bags. Even s would be far from obtyag, but free.
Did not measure, but the quality is average, for such a price will go
The parcel went long, and there was confusion in tracking. It was said that the transportation was canceled, it was necessary to once again indicate that i was sent. As a result, it was not tracked in any way, and came almost 2 months later. (ordered on may 27, came on july 24). The t-shirt itself is pretty, synthetic, of course, but the pattern is bright and looks good. I wear "m" (my parameters are 87-72-98) and ordered the size of m, everything came up, not in a guise, quite freely sits, as i wanted.
Cute t-shirts, correspond to the declared size, less bright than the photo, the parcel was tracked