SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| METHOD |
*TRANSIT TIME |
COST |
| USA/Canada -Over $75 |
7-15 Business days |
Free |
| USA/Canada -Standard Shipping |
5-7 Business days |
$14.99 |
| USA/Canada -Expedited Shipping |
1-3 Business days |
$31.57 |
| Australia -Standard Shipping |
5-10 Business days |
$14.99 |
| Australia -Expedited Shipping |
3-5 Business days |
$31.57 |
| UK, Europe -Standard Shipping |
7-15 Business days |
$14.99 |
| UK, Europe -Expedited Shipping |
5-7 Business days |
$31.57 |
| International-Standard Shipping |
10-20 Business days |
$14.99 |
| International-Expedited Shipping |
7-10 Business days |
$31.57 |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is very fast, at 48 ordered l, came up perfectly
Order of 18.04. I took it at the post office 15. 05. the order was sent with the number. t-shirts of good quality. foreign smell does not have, the seams are even, the threads do not stick out. drawing-cat, dense, oilcloth. on the dimensions og-87 ot-73 ob-100 size l sat freely. i like it so much. if you want more relief take boldly m. purchase satisfied. thank you!
Thank you. Everything is ok. A product is good.
Cute, but it is not 100% cotton….
Ordered this for my granddaughter. Just as shown
It's just smaller than the description. Of the rest, the quality at 100%
The product is beautiful, the cat has a satin texture very very pretty
Good t-shirt, in kz came for a month
T-shirt lovely! What i expected, i got it. I wear m, i ordered more and did not regret it. I recommend the store, i will order more. Good luck to everyone!
Quality norms, but not impressed. S on s does not pull at all, even if we consider as an oversize, the cut is not the same. And the seams are crooked.
happy
Pleased with product and service. Thank You!
Good quality. Fast shipping.
The product corresponds to the description and standard sizes.
The shirt is fine however It took far too long to receive Compared to other retailers I have bought from. For that reason, I will Not buy from you again.
super
The only product received from topfamilystocks.com is more less like cotton. Happy with everyone!! Thanks to the store. Daughter height 166, normal size s, ordered m-sat t-shirt well
Quality so-so, expected better
Thank you! Excellent t-shirt, the fabric is good, dense. the size approached
VERY CUTE , GOOD QUALITY