SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you. Jeans class!!!
Thanks to the store. As always on top. Quality is very good. The size approached.
Delivery lightning, courier. On the growth of 155 a little long-cut, from 80, about 103, well. Bending a little hard, but i think carried. Seller thanks!!!
The material is thin jeans. Delivery 5 days to moscow region.
Jeans are very cool. Exactly what i wanted. The only thing you need to lose weight, in the waist tightly barely buttoned. Without stretch is not familiar, but i know that cato will stretch a little when wearing. Planting is high, comfortable. With the store did not communicate, chose the size itself on the grid. On the russian 50-52 took 33. If i took 34 would be great. Katon tight i think will be great to wear. On the growth of 162 turned 3 times. Delivery week by courier. In general, order will not regret. Thank you very much and good luck in business.
Pants have reached in perfect condition, very fast delivery. However not trafiłam with size. 28 are troszkę for me too large waist strip are OK.
Don't give it to yourself, take it to the retail city, not by reviews. My parameters ot-77, ob 97, vaga 61, rist 164. She took the 30th rosemary, on the bottom of the garden, in the hips lay yakraz, in the talia it is a paro cm stock, in the legs of the wine and mayut buti.
Jeans are good took on the parameters 72-100, 30 size, i think you can take less at the waist too big and sat down better, especially write that they stretch when you wear, delivery from moscow to peter 2-3 days. Jeans for such a thick, i compare with other jeans but it will come down.
Good jeans, quality seams and very fast delivery. There is a small smell, after washing disappeared. Jeans on high, to my height of 165 cm turned out 3 gates. On the parameters 67-90, took the size 27 and sat perfectly, as she wanted. The store put a gift, thank you very much!
In a word-zaebe
Ginsy is like that. On the parameters 74/102 took 32 rosemary. It was really hard. In the taliya troha vilnuwato. Ale in the hips. Jakby buv the menacing rosemir, singularly b tightly tied the hips. Jeans m'yakiy, come back to elastan, ale zovsim troshki.
Jeans super, delivery by courier 3 days. I recommend
Photos to do is very lazy, i will describe in words) In general, jeans are quite nothing, i will say about the cons only: 1) the large content of cotton because of which jeans are not so prone to stretching, especially in the seam area, + they form pellets. 2) when buying, be sure to consider the length from the seam crotch to the waist line, because this is not exactly different. The fabric itself will take shape and become freer, but there is definitely no seam place. And in general, the impressions are good, for such a price quite good jeans, and even with fast delivery. I wear it with pleasure))
I order for the second time. There are no complaints about the quality of the product. No smell. With the store this time did not communicate, but he willingly goes to contact. Put a gift and a discount coupon. On the parcel the amount is less, for this thank you very much. My parameters are from 90, about 102. There is a stock on the hips. Stomach pulls. Do not stretch.
Did not fit the size in the hips, very long and wide at the bottom