SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Euro (€)
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Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
الحقيبه ممتازه thank لتعاملكم
The bag liked the roomy, inside with a smell-i think to fade. the parcel was tracked
Great bag! Thank you!!!
hermosa
Your money is worth it. Who wants not an expensive decent bag, then you can safely buy.
Corresponds to the description Looks good quality To see in time
Yakisniy's goods. Shvidko pribuv. Seller super!
The bag is normal. the smell is creepy rubber but i think it will fade. the strap is adjustable. The store crawled a gift thanks
The goods came very quickly. Just like in the picture. There was a small smell, but not so significant. The only negative is the fabric of interior decoration-straight almost oilcloth. But for such a price, what else to demand. The bag is sewn qualitatively. All zippers work well.
The bag is cool, light, roomy, only inside the lining is rough
Nothing such a handbag! The smell is, but not very strong! The lining rubs strongly, as they wrote! Accessories yellow, in the photo white! With yellow does not look very good!
Reached a month to st. petersburg. Quality and color liked. Inside 2 compartments.
Fast delivery.
Got it. I took my mother as a good but there is a smell, i think it will go away. In the hands of the roar like a skin. The goods are not bad. it was 23 days.
Very nice
is beautiful! ❤
Ordered the color of burgundy and came a red bag. Otherwise everything is fine.
The bag is good. A roomy, quietly included a bottle of water 2l.))) not to mention a bread roll)
The bag is very good order came quickly... i recommend ..
Thanks, very liked, good quality. Thanks for present.
Order 14.01 to mo, 02.02 delivered Bag without defects, there is a smell. I hope to fade, mint, we will straighten, the bag is shiny, the coating is not matte, inside the lining is strongly crunched/rustling. It is made of cardboard and celophane or breezent, you want to get into it, you will attract not little attention. ..., Included strap
Purchased November 24, 2018, delivered on January 23, 2019, almost 2 months instead of 30 days.
I got a bag. For this money corresponds. Roomy good saturated color (brown). Stitched quality locks work. Sent quickly. It came quickly, too.
With the store did not communicate, the wife is happy like
Dorazilo po 60 dnech.