SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very nice and beautiful leggings, i'm very happy) at the waist a little bit more, and in the hips a little narrow, but it is not visible, everything is perfect, just a little stretched and everything, and so just super!
My favorite losiki
perfetti
I like it and it arrived quickly, but there is a small defect.
Bit small and short, but beautiful fabric. I'm EU 38 & 1.78 hight
Quality is good! No smell. The parcel came in 11 days. The truth in the picture looks more beautiful than in reality)) fit in size, my height is 163, and the weight is 45.
soft leggings
Leggings are wonderful, as in the photo. Stretch is not much because of the composition (10% spandex make the material more elastic). Waist is high enough. The order came in 10 days. Thank you!!!
All as in the photo. A little shine through. In the hall will not fit. Quality is ok.
I ordered 6 pairs. All very beautiful!
Beautiful. The fabric is excellent. Super soft and odorless
Product shipped. It came fast! All perfect!. Recommended % 100
Leggings are very cool, woven insanely pleasant and soft. The only thing at the waist (60 cm) is very large, while on the shin stretch with difficulty. Well, it's okay! Can wear
Delivery very fast. product colour very bright and cheerful. Very nice pant for casual wear.
the leggings are very nice ! I am 168 and 56 kilos and they fit perfectly
Good lasinki, liked) but the minus is the only one they have a very high waist and they do not stretch well, well, it's not scary for me. In general, everything is cool)
It came quickly. The color is nicer than in the picture.
Thank you all liked the child very satisfied! The goods quickly came!
Very nice
really soft and comfortable, good stiching
The fabric is pleasant to the touch. Fit in size. The only thing i do not like is that the waist is too high. Behind it looks normal, and the front is too high. Shipping about 5 weeks
Small size is very, did not fit.
Excellent quality. At 170-55 came perfectly. I recommend the product and the store.
Bright, stretch not much, do not shine through. On the growth of 173 are short, i have about 96 and waist 74-optimal. Came quickly 2 weeks to the ecb
They have arrived very quickly, they are very nice and the best thing is that they do not transparency