SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Fast shipping. Good quality. Took for 590 rubles.
I see it fair but i haven't tried it yet i think the fabric will stretch a little and it will stay adjusted
30.07, ordered, 28.08. came to bialystok, all as always super, one important detail, the difference in size, only the length of the sleeves, the length of the dress remains the same.
Great dress. I recommend
The dress is good, but has a smell (i hope it will quickly fade) and my weight is 48, the height is 164 and it's too long ...., i think it's much shorter ..
Dress chic
very fast delivery and as described
The parcel arrived in three weeks. this is my second dress. the first gray wore only so, after a year stretched and covered with pellets, but i specifically dragged it, including on a large period of pregnancy. black village in the guise, my parameters are 85-67-90, height is 169cm. there is a smell of vinegar, but i'm sure after washing it will leave
Delivery fast 10 days to chelyabinsk region. The dress is not what i expected, but you can wear it. I ordered one day such a dress in black, the fabric was denser and the color is more saturated, perhaps another store then took. On the parameters 90-67-90 size l, sits straight on the figure.
The dress is cute, tight. Fabric, i think, over time, little as deformed. At 168 cm and 65 kg xl just. Boca, if there are, will be visible and strongly
Came to bialystok for a month, everything is as always excellent
To ukraine for three weeks! I ordered a girl, i think it will suit! Og 90 from 70 about 90
I order a dress from this store for the second time, before that i bought burgundy. I took the size s height of 160, after childbirth it was months fat barrels remained, fit in size, i'm waiting for my weight loss. When in the form it looks bomb, if there are extra fatty, it will emphasize such jambs and will tighten them. Chic dress, excellent quality
Order already the fourth dress! Very like the quality of stretch cotton. On the russian 44 ordered l and came perfectly, thank you very much to the store!!!
Everything is super! But did not guess with the size! And the platishko is thin. Translucent
The store is real. I recommend. The sizes 88/74/96 came perfectly xl.
The dress is good but the sleeves are freer than the bordeaux and went a long time and so all the norms
Thanks
The dress is super) by the way it is longer than black... And it's cool) i will wear it with pleasure. This is the third... Parameters 90-60-90 size l black and gray sit perfectly... Before that i took m, it was not enough...
I advise the goods and the store! The fabric slightly shines through, but dense enough. Take it will not regret. You need to order one size bigger than yours.
The order came in 23 days. Came well. Size xl just right. Seller thanks indicated the price below the actual at my request. I can recommend everything well.
I order the dress 2 times. Very satisfied.
I liked the dress. Only it is made of fabric is not dense, summer. My daughter really liked it.
Better quality than the last one I had. Really nice as the picture
Is prześliczna Lies perfectly, highly recommend