SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful ring as in photo. Size a little big the size below would have been perfect
Copy that, thank you.
Salom hammaga keldi zo'r lekin 45 kunda keldi
Ring of good quality, all strasses in place, strongly shimmer, size 6 corresponds to the russian 16. Bijouterie fully corresponds to the description. The store immediately sent the order, for which many thanks and 5 stars. I highly recommend the seller and the product.
All good
+++++
Very nice ring. I bought it first, then we ordered it for my friend. We advise.
Beautiful Ring super store
Conform to the description and super bright, very well packaged individually in a puffy bag so no super problem
Under artificial light ring is very bright and shining, in natural light does not shine very.
Very beautiful ring
Rahmet
Thanks product as described. delivery in time. thank you store.
Beautiful.
super
The pictures are very beautiful. However, please be careful the main stone is very small. It looks like it's about 1 ct or so. I was hoping and expecting a much larger stone based on the picture. I like to use cubic zirconia pieces for traveling and day to day use. My real ring is bigger than this.
Very very nice ring, comply with the photo
The ring is great just a little too big for me but that's okay.
Ring just oboldennaya, the only negative had to take one size smaller
Super
Very beautiful ring size 8, month and half to arrive
Has arrived 2dias later than expected.
Such which the image
This ring is very sparkly and pretty. I ordered a size 7 and it is a bit bigger than that on me but overall super satisfied.
Well packed, size corresponds to the table, all in the description. I am very happy! The sample is. Thanks to the store)