SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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perfect
Excellent
love them!
Everything, as in the description. The fabric is very pleasant to the body, soft, elastic! Very good stretches, suitable for a person with a size from s to xl! Stitched well, no protruding threads, no smell, the print is clear, bright! Everything is super! I'm just delighted! I recommend!
Just loved, great quality, fast delivery
Delivery a little more than a month to the tula region. Leggings really liked, the fabric is pleasant to the body, although synthetics, most likely. At a height of 165 cm and 44 rr sat perfectly
Excellent leggings! on my hips 102 cm and height 168 excellent, even in stock
ok
Good as expected, thank you
All of excellent quality.
Zamiowne 21.07 donut and dotarła 12.08. Leggings are rozmiarowo good. I wear our S/M. Are with stretchy and śliskiego material, nadciągającego up
The goods came in a month. excellent leggings. I recommend the store and the product!
Thinner and smoother fabric than colored leggings. They shine through.
Very cool
Goods very good quality. Very fast shipping and delivery. After 7 days from order had goods at home!!!
Are great.
Great. My height is 164, weight is 62. They sat perfectly. When tilting a little shine through, but this fabric is light. I recommend
Cool leggings, i recommend! Soft, pleasant to the touch, comfortable, not translucent! Delivery fast, store recommend! I will order more
Color leggings i order a second time. Body: 88% polyester, 22% spandex. Pleasant to the touch, bright colors, when playing sports showed themselves very well. It's a shame that black differ from colored in the worst direction.
Very nice leggings and soft fabric. I wear EU size L/XL and fits perfectly.
Absolutely love it! Arrived super quickly and fits great!
I loved them, the fabric is very soft and the design very nice. They came in good time. I am very satisfied with the purchase
On growth 164-long. Without flaws, the quality is perfect
Recommend! Really beautiful leggings! Ordered 25.6.2019, received on 16.7.2019. Thank you very much!
Excellent leggings. The material is pleasant. Fast shipping. Track tracked.