SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is very good,
I liked jeans. Jeans are dense and the color is favorite. it seems as if they fit in size, i do not know, it is necessary to wear a day. At 106 ob and 80 ot took 29 size. On the puza barely agreed, but as they write everything-you need to wait and carry to stretch. Because of the strong smell of something chemical had to be sent to wash with air conditioning. Later i will add a review.
THE PANTS IS WONDERFUL.
i’m usually a size 0 or 00 so I ordered a size 25 but it was a bit big around the waist and it made my butt look very flat but the jeans did come faster than expected. they are VERY high waisted and it came with a chemical smell
Size didn't match
On the hips 93 and waist 65 the village is wonderful! On the size of more already took-the pants fell off very much, so no longer needed, 25 size perfectly sits on xs.
Normal jeans
Jeans just super!!! For a long time i dreamed of roguping jeans of this style, and i really liked how they sit on me. At ot 70, ob 98 27 the size is perfect, neither more nor less is not necessary! Delivery less than a month to perm, thanks to the store, everything is fine
Sewed norms. Smelly-contagious .... As it is strange to flatten the ass, i will hope that they will stretch out, as everyone writes here, but in the meantime you will have to wear only with something long ....
Good comfortable jeans. Pleasant fabric, not very hot. I ordered a larger size, a little big, but i like
Jeans are very cool, the pattern is comfortable, nothing presses, does not press, the color is normal. On ob103 and ot76 ordered 30, sit like i wanted freely, look bananas, nowhere tight and do not hang
Last time i ordered jeans better :( the color is not the same as the last time, and so the fabric of norms But a little upset
Pants are good, they sat down on the figure as it should. The fabric is dense, as jeans should look. The only drawback, the terrible smell of chlorine or damp, but faded quickly. I recommend.
With the store did not communicate
Jeans did not like, my parameters 172/50, the type of figure apple (legs are thin, no priests, and a small tummy) 25 size did not sit at all. In the waist is wide, gathers and weighs in the most unsuccessful places, the ass on the contrary compresses. Suitable only for people with hips and without priests
Many thanks to those who write reviews not on receipt, but at least after two hours of socks. After reading the reviews, i ordered a smaller size and was not mistaken. Jeans need to be taken by size or two smaller. The main thing is to pull them on yourself. And then they stretch. And landing on the figure is perfect!!! Very satisfied, i recommend to everyone!!! Shop all good!! 55555 + + + + +
I am very satisfied with the order, so that i leave an extensive review with photos. Delivery was about two weeks. Jeans gave a little smell of paint, so as not to risk i immediately soaked them. However, they did not shed and the water after them remained clean. Washing in the washing machine went without kazusov, and after it the smell was no longer. Dimensional grid jeans match, checked. I took 28 size (waist 74 cm/hips 97 cm/leg volume, top 54 cm/height 1,69 m). In size they are identical to my ancient levi's jeans, which no longer even release. The difference in the quality of jeans between them is of course there. But i needed the effect of tight jeans, which would not tighten, but hung freely. And these jeans met my expectations. By color, they are less gentle than levi's, the effect of worn jeans is present, but also look good. To buy i recommend)
Very cool jeans, i order the third time, all in size, only one minus, all three colors were different, and so everything is fine!
I order the second time these pants. The size is larger to wear in winter with warm pantyhose, but this time the smell is terrible. Chlorine. Even after washing. And so the jeans are normal. Can be worn.
Perfect jeans! I order the second time and there are no complaints about quality and delivery. Dense, the size corresponds. Recommend)
Cool jeans and the length is excellent.
i love these jeans, although i should have sized up a bit and will definitely do that with my next purchase, they are think denim with no stretch, but comfy and great quality, i recommend
Jeans of excellent quality. Came for 21 days, the goods were tracked. Fit perfectly. Seller recommend.
I order for the second time. The first time did not guess with the size, this time everything is fine except for the huge waist, but it's better than if little, ears and all I want to note that for the second time (two sizes larger) jeans were two tones darker. It upset because i liked the first color more. Well, a very strong hymn smell of flapping, which did not fade even after washing with air conditioning In general, the goods are good, i will wear with pleasure.
05.06 was ordered 28.06 received in the irkutsk region, the order was tracked. At 48 russian came 30 size perfectly. Quality is awesome. There is a smell of chlorine, i hope after washing will leave. Thank you very much to the store.