SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
DESTINATION |
METHOD |
*TRANSIT TIME |
USA/Canada |
Standard Shipping |
7-15 Business days |
USA/Canada |
Fast Shipping |
5-10 Business days |
Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
International |
Standard Shipping |
10-25 Business days |
International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On рос. 48 excellent!
OK !
Ļoti labi svārki. Izmērs XXL atbilst L, augumam 167, garums līdz celim.
Chic skirt, very pleasant to the body. look chic. photo i will apply later.
Fast shipping. On the hips 106 size xxl came perfectly. This is already the second skirt. i recommend
The skirt is very good. The store sent quickly. The parcel came in three weeks.
The skirt arrived quickly, on july 27 ordered-august 5 at the post office of st. petersburg. The size was based on the reviews, took xl on my 48, sat perfectly. The skirt is just below the knees, it fits tightly, but it is convenient to walk in it, it narrows down on me. No smell, no protruding threads. Purchase is very satisfied. I'll definitely order more.
pretty skirt, fast shipping but the zipper and sewing are quite rough inside the skirt and it hurts when the zipper rubs on my skin.
I thought it was a pink color, but it's wine red, although it's very pretty and good material i'll buy more
Parfait
Uzsakiau 07.03, gavau 07.24! Uzsakau ne pirma Karta! Puikios kokybes sijonas!
The skirt came up. At 46 russian took m. The parcel came quickly. The only color of the skirt is not gray, light gray-purple.
Super
The skirt really liked. Looks cool. On the parameters from 65, about 94 the size m is wide at the waist.
Fast shipping, the size is the same as international. Before that, i ordered a similar skirt from another store-just a half cloth came, and this seller ordered several times, and everything was fine.
Delivery is fast. Size m at about 95 just right. A year ago i ordered from the same store the same skirts but in other colors. The difference in the quality of the goods is not for the better. Thinner inside and not very pleasant to the touch outside. I will wear it, but the sediment remained.
I liked it very much! With the store did not communicate
Thank you. The size approached. I take xl for 46-48 r. I recommend, i already bought the third, different colors. The parcel was a month, the goods were tracked, there were no unpleasant surprises. Perhaps, only the color is slightly different, but also cute. Store all the goods.
Took for us $9.88, the delivery cooled and took 41 days. Packed in a transparent package, foreign odors were not. There is a tag with the name of the manufacturer and the size, tags with the composition of the fabric and recommendations for washing are not. At its ru44/eu38 and parameters 70-96/98 cm took the size l, which sat comfortably. Measurements of skirt fabric without stretching: length 62 ~ 62.5 cm, waist 71 cm, hip 84 cm. The fabric is dense and elastic, tactile very soft and velvety. On sewing: the seams are visually smooth, the edges are overlaid, the threads in the tone of the main fabric, protruding tails in the hem had to be hidden. Lightning in the tone of the skirt is sewn imperceptibly and walks smoothly (from another store received a pink skirt with a cherry zipper, which i consider unacceptable). The length of 2 cm is shortened and i will wear it with pleasure. Very beautiful coloring for the summer, the color was more transmitted on the last two photos. Fresh looks complete with white t-shirts and jackets/vests. Many thanks and success in business!
I will add feedback later. Sits perfectly, but the star took off. Because it paints white things!!!!
Delivery is fast. Before tyumen 2 weeks, the quality is good. Thank you)
The skirt is lovely, fits perfectly, I wear size 36-38 Europeian size, and best of all, the skirt will fall right over my knee, I ‘m 1.78 cm! So that is great! the description is completely correct, I’m very satisfied with the product! I will really recommend it. Was send very quickly to the Netherlands, 10 days after ordering. Super! Thank you so much. I will definitely order at this shop again
Delivery fast 17 days, skirt class, came up perfectly, the fabric is thin, stretches, for the summer just right, thanks to the store
nice
The goods were 3 months old, this was still. The store prepared it for sending for a month.