SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Looks cool
Very good skirt, it is very comfortable. I do not want to wear and shoot. Pleasant to the touch. Color such as in my photo. My height is 175, from 70, about 90
The goods are satisfied. Odorless, the color is more gray. Now for 8 months, the size approached.
I got on my stomach. Although i plan to wear and after
Good skirt, material klas, delivery to rb 3 weeks, size 44-46 came well, nothing presses, height 172, the length is visible in the photo
A beautiful skirt below the knee for my height of 166, but not the middle of the shin as in the photo. Delivery 3 weeks.
Excellent and arrived very fast
Wear xs, approached
Stunning beauty skirt! The color is simply cosmic, the fabric is pleasant to the body, i constantly want to touch. Came quickly, packed neatly, not wrinkled.
It came in 3 weeks. Glitters) below the knees for 162 height. I think i like it. Color dark green
Very nice skirt. I'll order more. About the color of khaki-in this case it's a nice cold sizo-beige. From the male point of view, coffee brown.
Very good size well
Good skirt, delivery within 2 weeks! I recommend to buy!
In ukraine came for 2 weeks. cool, dense for autumn. it will look good on the waist no more than 66-70 cm, if more-not beautiful, who has a thin waist-generally cool. With the store did not communicate,
Delivery was well och fast to moscow.
The skirt is awesome, insanely pleasant to the touch, the smell of a new thing is pleasant, i advise!!!
Excellent skirt, at from 65 cm excellent))))
Great skirt. At the waist 75-does not press and can still stretch. Skirt and store recommend.
Skirt bomb! For this price so generally a gift
Very beautiful! Advise, fast delivery!!!
Good skirt, came very quickly
The skirt is super, the main thing quickly came weeks 2 to samara, sewn neatly, poured, in general you will not regret, order!!!!
Great skirt. They at 78-102 took xl and do not regret-sits well and does not transfer the waist and stomach. Color beautiful, steel
The skirt is super. On the parameters 90-70-90 the village is excellent. With an increase of 160 cm, the length is below the knee. The quality of velvet is good, for autumn. The color "khaki" is pleasant. For such a price it is better not to find!
It was 22 days, the speed is good) the skirt is velvet, pleasant and looks beautiful in the photo and in life. On the height of 173 the length along the bottom of the knee, if the color is not clear, but i like beige gray brown pink muffled shade. The camera does not distort, the color is really this. I advise you to order)