SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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a little bit too tight but its ok
Very dense, cool sit, high fit. Fully correspond to the description. I order already 3 times, enough for the academic year (then the color will fade a little and in places where the legs rub, the threads climb out). Best jeans from all shops and all ali
Perfect jeans. I'm very happy. Fast delivery at 42 size ordered m. All cool
On the volume of the hips 108 cm was going to order 4xl, the store advised 3xl, but it would be possible even 2xl to take, because even for 3 some extra folds of the fabric gather, does not look nice. I would see in the store such, i would not take it for anything .. The fabric is dense, not pleasant, sticks everything like, and i think from black jeans after the first wash will be only the name. I liked only the responsiveness of the seller. I'll go to the studio, we'll think what we can do with them. On height 163 long, and the design on the ankle in the photo looks more interesting, in life the same nightmare!
Yak zavzhdi all on the hang. zamovayu in the same friend. z kozhnym at the time of the ginsy to stave with stains. i recommend!!!!
Jeans are very good, but it was necessary to order m, but it's not scary, i will order now black.
Jeans-chic! Quality-super, delivery 2 weeks. In general, do not complain) thanks to the store! I will order more!)
Good came quickly dense very
At ot 65 and ob 95, height 164 cm size m ideally approached
On the size 48-50 perfectly stab the third time in two years
Jeans cool, drove quickly. I did not fit the size i will re-order. At 62 kg hl were small. It was necessary to focus not on feedback, but on the dimensional grid.
Cool a little tight
good
Good pants, but not quite black they
Good panties
Jeans are excellent, for the first time on ob 97 ordered l and they turned out to be great and the smell was terrible, this time i ordered m and everything was fine village and smell was not, at a height of 153, both pairs are below the ankle, they are still dense compared to dark blue, and delivery is always very fast
The order was sent 01.06 received at the post of 14.06. kazan. at its 44-46 ordered l, the village is excellent, the landing is high. the fabric is dense but stretches well. At my height 1.56 m length just right. Ankles close. I'm very happy
They sat down like poured! Quality is excellent! And the length is straight perfect, the height is 156, the weight is 45. Stretch well. For such a price i consider it a very successful purchase! Thank you!!!
exactly what I want
Unfortunately small, and so the quality is good
Good jeans, took a second time, at least the fabric is like jeans, not a rag.
Dense! Liked! Surprised that the hole for the buttons was sewn! Herself cut it out) a little needlework) do not forget about the cashek
Jeans super, came quickly, weeks for three, at its xs-s ordered s, came up perfectly, stretch well)
I liked but there is hole stitched this dislike
Cool, dense. Stretch well, but do not stretch. S on our with perfectly sat down. From 65 cm, about 90 cm. Landing high, to the navel. Quality, beautiful, look at times more expensive.