SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
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Euro (€)
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Bathrobe take the second already, upset just that the price increased by 100 rubles (
SUPER HAPPY
The order is satisfied)))
Very satisfied with the order, the delivery is very fast, about 2 weeks to nizhny novgorod! Tracked to mail. The quality is quite good, the seams are even, the colors, as in the description, the threads do not stick out, there is a small smell, but i think after washing everything will be ok. Also i will write a few words about the store-everything is just fine, the first time i ordered it, but did not have time to receive and my order went back, immediately wrote to the seller, the money returned the next day, but since i did not want to give up this purchase i immediately ordered again, as the seller advised. And the bonus was a small gift, a trifle, but nice. About the size, at its 48 size ordered xxl, my height is 174. Everything came perfectly! I recommend both the product and the seller!
Second time zamawiałam same bathrobe from the same store shipping durable ONLY ONE WEEK, quality excellent, recommend!
As in the picture
Very nice quality! I would order a size or two up from your normal size the run a bit small.
Great product!! Very fast delivery!! I Am very satisfied!
Super. Actually short, but presents very well.
These robes are so beautiful! I own 9 of them. Lol great price. Quick delivery. Great store
I love it!
Thank you I love it
Super
Just as photo. Great quality.
ok
It came very, quickly to the moscow region, the robe has not yet measured, the track was cured, the store is good
Everything is fine, the delivery is fast-exactly 2 weeks in the southern federal district, the height of 155 and the weight of 56 came almost perfectly
Lovely bathrobe, fast delivery, recommend
Lost somewhere. Returned money
Nice robe
The fabric is not very. Not even artificial silk. The robe is short, barely covers the ass (although ordered for size more to be authentic)-not as long as in the picture. I'm upset (
I got 2,5 weeks. The fabric is thin, similar to silk, at first glance does not electrolize. Beautiful pattern. The size approached, you could take less, but then probably would be short.
The product is excellent, there is no unpleasant smell. L the size of the store approached our 46-48 on the height of 160 cm to the middle of the thigh. Of the shortcomings in only that stuck thread in two places, but it is easy to solve scissors. Delivery is fast. It came in 2 weeks in peter.
The robe is cool, chic for this money. The girl liked it.
fast delivery,perfect quality