SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Quality dressing gown, thread does not stick out, beautiful deep blue color. On height 172 cm. Length as the store's photo. Xl ideally approached the russian 50 size.
Malomerit, on the russian m, took xxl and did not lose. In general, the robe is good, i will wear
Fast delivery
21.07 order 03.08 came msk. fine synthetics, almost like silk;) * electrified, i'll try to wash with a rinse. The sleeves were long not as in the picture (but it's even better). 4xl well smells with a margin on the r. 50-52.
Super, for two weeks received a robe, this is the most successful purchase of clothes on ali. On height 176 length below the knee, sleeve 3/4, parameters 98-75-102 normal smell, of the minuses-thin enough, but it was seen from the photos. Thanks to the store, i will fight another, another color :)
Yakiniy goods, acutely sew, do not see the matter.
Everything is fine, 2 weeks after the order the parcel came to the np. The quality will match the price, the fabric is a little soaring, the robe is not for everyday wear.
Bathrobe is excellent, threads do not stick out, there is no smell
Very high-quality robe, nice fabric to the touch, lace is not flimsy. Looks great. I recommend
Bathrobe super, the quality is good, pleasant to the body) took 4 hl at 48 russian size, sits freely, really liked)
Excellent dressing gown!!! At its 46-48 took 4xl and did not lose!
Really liked
Perfecta
Siules siulas raudonas. isskalbus 60 laipsniu skalbimo masinos rezimu, chalatas nepasikeite
Quality is so, although for such money expected worse. In places, threads and seams are not even, but overall satisfied
Great light robe
Great robe
The essence of the smell is not enough, but in general a very good thing and oooochen fast delivery. Does not stick, does not electrify, does not smell! I recommend hot!
Good product! Very comfortable!
That's totally what I hoped
Hello very beautiful. 100% ✓♡42 size fit the smallest size.
God quality material. Love it.
Size S is enough big. IN the description of the sleeve length is given as a short, not agree with this. Sleeve is long, and lace on rękawku is much longer than the picture store. Material pleasant for body
Excellent bathrobe and very fast delivery!
Nice robe. I'm happy.