SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
Everything is super.
Material is not hb, mixture. Stretches. On top too wide, a little incomprehensible, whether the size is too big, or whether the model is
This dress is gorgeous! I recommend! Very beautifully sits!
I liked everything... Thank you!!!
I ordered 15.07.2019, i received 04.08.2019. It's pretty fast. Nightie made of very pleasant jersey, good quality. My height is 158 cm, the size i wear is usually a XS-S (40-42), from 64 cm. But this time it would be necessary to take a larger size. It can be seen in the photo that i was very tight, and i like more freely, and wanted as in the photo. I will add a tip after washing, i would not like to village even more. Most likely i will order another such, the size is larger.
The quality is excellent, i order the second nightie from this store. Keep in mind suitable for perfect breasts.
Good quality, could have taken xl as this xxl is a bit big. Sent in 1 day in 2 separate packages: 1 arrived in 10 days and the second package arrived after 16 days.
The goods came 23 days before moscow. The quality is excellent, this company i take the goods not the first time, i really like it! I recommend
Very soft and fresh fabric!
Everything is fine! Soft, pleasant to the body nightie. Quite spacious for my 48 size, but not great. Nice dark blue color. I came to peter quickly, in ten days. I'm happy!
Very good
I ordered 2 positions, the store sent different shipments. Long shipment. Nightie never received, money returned.
Great shirt, material very comfortable to hold, fast shipping. Size XL is Polish 42. Very good contact store. Recommend Shop.
Synthetic
A little big
I loved it. i recommend it.
The parcel was 1,5 months in mo. delivered courier. quality is very good. it costs its money.
Quality is super, pleasant to the body! Thanks to the store.
I am in ninth and it's stamp size my
Excellent shirt, threads do not stick out anywhere, only strongly smelled, but washing corrected everything, i recommend.
nice. pleasent on the skin. sizeing is big. in 68 kg ordered xl and it's too big
Shirt of good quality, delivery by courier, but pts long drove
Quality sewing. If you like flowing, you can take this model.
Excellent quality
Good product S OK for 1,62 m and 53 kg