SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Jacket match the last photo description, not has really brightness, the size was almost ideal. Have 1,69 alt and 59kg asked L, only sleeves that was a bit short, but nothing that can hinder the use, it is a little thin, has a lining inside, not come with no odor. Well packed and flawless. Believe that offset the amount paid! Not taxed and took just over 1 month.
The jacket came to minsk for 2 weeks, without smell and marriage. Track tracked. Thanks to the store for the promptness.
I quite liked, worth the price, bought XL, usually use was good, but could have been a larger number.
This perfect, the corr size is very nice and very nice. I'm happy with this purchase and this shop. Bracias salesman!
This jacket for this type of figure, who has big tits and a small ass. My parameters chest-99 cm Waist-73 cm Hip 108 cm In the hips back-to-back, in the chest is large, in the waist is huge, on the back is just a bubble, the jacket is going. quality is not like in the picture!!! I do not understand how so many good reviews, i according to reviews and bought this "miracle jacket"
Came in time to moscow, but with local mail waited another + 5 days. I ordered 12.07, took 9.08 (moscow). As you can see, riveting is one scratched, the other smooth. To search one riveting is not fastened! Have to either rearrange a new or sew. The colors of rivets and zippers are different: lightning-gold, riveting-silver. There is a smell, hymn. Sending fast, shipping-norms. I did not communicate with the store.
Very good
THE jacket is beautiful, super stylish and seems to have good quality. Value, met my expectations.
Jacket was nice just too small
Very nice material.. please check size chart
Finally came :) the M size fits me perfectly.
Not is synthetic leather. The material is canvas like that used for bikers, the size was a little tight. But still. Am satisfied with the product, worth buying my mistake was having bought smaller, but will buy again.
Has a good appearance. However the fabric is fragile and seems to hold cooler temperatures.
Very nice. I like it very much!
Beautiful the jacket would need a plus size
Taken XXXL for L and nikel
Absolutely love the Jacket, Arrived at the exact date. Lovely Quality for the price.
THE jacket is not so big but is a good size. It reaches the back waist and front a little bigger. Looks like a motorcycle jacket (), or not is delicate. However, quite liked. It Took about a month to arrive to Brasil, Sao Paulo capital.
Cool
Beautiful just my size. aunq could have ordered 1 more size so i could use it with sweter.
Great product, looks nice, delivery super fast. Ordered 07.08, recieved 07.23. Though size doesnt fit, I normaly wear size S, chose jacket size L and it is a little thight.
My size is 46-48, took 4xl. Og-105, waist-84. The size approached perfectly. Does not smell. very neatly sewn. Threads do not stick out. I feel comfortable in the jacket.
Short sleeves
Product quality and delivery in a month.
As the announcement she and wonderful