SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received quickly, sewing quality is excellent, beautifully sits, only the material of chemistry, not cotton, polyester, but very warm, in the russian winter a great thing
Everything is fine, but in the hips very wide, it is necessary Will suture
Very like, though the sleeves are a little short
The dress is normal, the table with the sizes is correct)
Nice. Its suites me well!
The dress is very beautiful saturated color, soft and warm. All exactly as in the description of the goods.
I ordered size M and came S...
Rekomenduoju IR bliuzoną-suknelę IR pardavėją. Šį kart atsiuntė per 12 dienų
cherry colour
The dress is excellent! The truth is bad that synthetics. I ordered my daughter 12 years old size s, the village is excellent! As it will be in the sock we will see, but while everything suits, the daughter is happy and i too! The goods received very quickly, did not even expect! Thank you store!
Crooked pocket sewn. S on og 83, ob 92 excellent
The dress is excellent, i lost a little with the size, it looks like a bag on me) i thought that it was small, but no, the size completely corresponds
super
good product
Perfect Thank you
On height 174, weight 70 kg dimensions 100-70-100 freely. Delivery is fast. Shop recommend. I recommend the product.
Perfect hoodie, will order more.
Super. Approached the p46. Height 156. hips 102. The quality of the fabric is 4. synthetic is creepy. Sewing normally at 4 .. I do not know how to behave after washing the fabric, fleece is warm. For 700r well. As a gift bracelet with pebbles.
I've order a size bigger (i usually wear M) because i want it a little bit oversized, and it worked, anyway i think that this model of this hoodie it's too large around the neck. Hoodie is very warm because pile/fur inside and has quite good quality.
ok
great.very fast delivery.thanks.for present
Suitable only for home, the street is simple. Warm, soft, with fleece, in the winter at home to walk what you need.
fits good
2 x l at 50-52 size. The pocket is strange. Stitched neatly
nice warm hoodie