SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great shirt, arrived super fast
Very good t-shirt, size in size. thanks to the store!❤
T-shirt as in description In size just
I liked it very much, but came for 2 weeks
On the volume of the chest 93 ordered l. like nothing, and like and you can a little less. I think the next m order or again l. The cut is free, the quality is normal) in general, i liked the shirt. Delivery to rb 3 weeks.
ok
The quality of the goods, the delivery time and communication with the store all arranged .. smell, no thread. the seller is sociable: asked him to send one Package several positions ordered at different times .. all made... red top size l will fit 44-46, maybe 48 (if the size of the chest a, b)... no darts, so wide from the armhole, can hide a small tummy... maybe i would like a little longer, but for 387 rubles excellent for the base top "first layer" .. maybe young girls can wear as an independent top, i'm still under the jacket, cardigan. in general, i advise the seller.
Corresponds to all the descriptions of the store, the size m is suitable for 42-44-46... given that there are no darts, enough wide from the armhole .. i would like that the top was a little longer, but in general, when dressing under the skirt or pants on the waist line, looks Normally... ideally "first layer" under a jacket or cardigan .. independently in hot weather, in my opinion, not very. in general, i am happy with the quality and delivery time .. with the seller communicated, everything is very dignified and in fact. sent to tech. day, to krasnoyarsk for two and a half weeks.
Light t-shirt, for rest the most it. On the size 52 took freer to be.
Delivery is very fast, the quality is excellent, a little shines through, the size approached
it's alright but you can get something similar at forever21 or h&m with this price
Super
Thank you very much to the store for the fast delivery. The topic is cool, light, or where it does not pull, the color is bright. Order will not regret.
A wonderful topic, the fabric is very pleasant to the body, the threads do not stick out. Delivery in less than 3 weeks.
All super
As always, everything is fine
Quality is so-so but for this money looks very good. Size xl on the volume of the chest 95 just right. The basic thing for the summer. The shadow is thin but 2 layers are perfectly black sewn crooked. Pink is great.
Nice quality... Height 170cm, bust 107 - took 4XL and it is good fit!! A little transparent (happens a lot in white clothing) but ok
Blouse is very cool, light. delivery to the krasnodar territory a little less than three weeks
Super
Very good top, suitable for 50r. Delivery is fast.
ok
Everything is fine! Goods satisfied
Bigger, more careful!!! neatly sewn and color, as in the picture
Very pretty blouse. Ture to size. I normally wear US size small. I ordered "S" and it fit me comfortably. Fast shipping. Highly recommend.