SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I love skirt, material looks good, it's sexy and ideal for office. It's a mini skirt. But i like it better than i thought. After testing it, i'll leave more comments
Thank you very much, the quality is excellent and fast delivery
Cool skirt. Thank You
I Am delighted with this skirt, superb quality price ratio. Highly recommended
XL was perfect for my 40 inch hips
everything is ok, but sizes are inflated
Excellent contact with the store, good quality of the skirt, express shipping. I highly recommend :)
Has a little stretch to it. Very snug
sooo cute, makes my butt look nice. arrived quickly!
love it! super fast shipping and excellent quality, super stretchy too
VERY COMFORTABLE AND BEAUTIFUL SKIRT. MADE OF HIGH QUALITY MATERIAL THANKS
Molds are very narrow and skirt short
Parcel arrived very quickly. About 2 weeks, I did not expect. For the speed thanks) size all come, but my height 164 it is a little long, but nothing strange. Fits well. Thank you for all ~
Very quality nice fabric. The perfect size. It Elastic Fabric well that conforms well. Arrived very quickly, in two weeks.
Good furniture material no smells weirdos. Fast shipping. I Wear size 4. Ask petty. The dress is puffed a bit at the bottom, but looked good when I reached out to my waist. Very nice. Thanks
The skirt is very elegant and bodycon.
It's good. Thank you.
Quality is excellent, runs, but better get the size, because it is. The edges are puffs. The hips 110 and weight 73 kg XXL took. Well just butt.
Skirt is great. Ordered 5xl from 80 to 110. Put rastegivaya Castle, nice body))
Really nice, the material is stretchy. I wear EU size M/38 and it is perfect for me.
Cute as in pictures
All good, parcel arrived quickly
Excellent quality and looks so good on me! Loving it a lot!
perfecta! la amé.
Everything about this skirt is great. Really nice material not thin. Sizing was as stated. Plus it’s super flattering. Definitely will be buying other products from this store.