SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The dress is cool, took according to reviews more size and it village perfectly, the store steamed quickly
Quality is good, but the size sent m, i naturally did not fit tk pregnancy 20 weeks
Dress chic!!! On size m took xxl
At its 44-46 ordered xl, came in the shoulders and at the waist back to back. Less i do not advise)) the quality is good, fully corresponds to the description.
The dress is very good. Size.
A good dress, looks like in the picture. It didn't go very long.
The dress corresponds to the description, on the height of 162, og-90 from-70 ob-94 took the size xxl, came up perfectly, the length of the midi, so order on the size, or even two more. I'm happy, thank you to the store!
Lovely dress, but for my height 175, and the top in the shoulders is 44 size, the sunset would not be m, but l. in the sleeves is short, but overall very much. Qualitatively sewn
After reading reviews for a long time thought to buy not to buy, but still decided and bought and did not regret. In the reviews of the girl wrote that pompoms it is better not to order, or it will go on the seams, but i took a chance and ordered a size of 50 height 175 og 112 size 3hl and everything came to me and nowhere separated. So i recommend.
Dress as in the picture on the volume of 104 straight so tulle in tulle who no longer should take came for 24 days track dali but he did not serve was surprised at the post that the parcel came fabric pleasant for height 175 below the knee
like in the picture! No bottom part down
Excellent dress and high-speed delivery, even in the sale of the house for a week with a small, the size of m is a bit too big in height by 167 cm, i waist belt adjust, the fabric is dense, everything like
I liked everything very much, only there are no labels at all!!!
Well, i can say i read reviews about the fact that the dress is very small and at its 44 russian 92: 7: 95 took xxl naturally i drowned in it, in short the quality of synthetics but not stupid, threads do not stick out, but the size of course failed. So girls take everything in accordance with the size grid. I will not wear it, as it is large, but in general the goods can be recommended for purchase. Plus shipping 14 days total
I really like this dress Dx perfect lengths and sooo pretty! Delivered very quickly too! very impressed!!
The price corresponds to the quality! of course the mountain side seams, i will try to iron
My parameters og 82 from 64 dress is super! I really like
Dress is good, beautiful, but even when the size 3XL turned small chest (116) and коротки sleeves, waist good, lovely
The dress is excellent, the delivery is less than two weeks to nn!!! What sooo pleases) came crumpled, but it's normal and after ironing plisse everything smoothed out (for whom it's important) for me, so without it all the fire! On the height of 173 cm and parameters 88/72/98 (ros 44-46) the size l is comfortable, the length of the hem is very pleased-to the middle of the calf. Waist in place. The sleeves are short, but they are on an elastic band, so ok. In the chest a little cramped, so who could take and xl, but maybe then in the shoulders it would be ugly. .. Thanks to the store for the excellent work and the goods! Review photo add a little later
Fast shipping!! all is well
The dress is excellent! For such money in general super! At 44-46/hl approached.
The dress came to st. petersburg for 20 days, which is very fast. The dress is good, the size 110-97-108 took the size 3xl, the village is good, the sleeves do not press. Elasticated waist and hem. The only negative, or rather the underwork-the edges of the bark and the sleeves are simply made with a seam, and not bent. Looks cute
The dress is very good)) for early autumn and spring the most it)
The dress is excellent, for 670₽ fairy tale. For pregnant women is an ideal option. My height is 160, og 90 pregnant tummy, l village is excellent, it was possible and m but i have somewhere to grow)) pleating does not break as many wrote. Just learn to steam or iron. The dress is excellent. I will add feedback after washing
I ordered xl for my 42 r. I like it. Delivery is fast. Thank you store!!!!!!!