SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I recommend everything well
The skirt is excellent! At the waist 87 came, not tight, cut full sun. The store put a gift. Delivery to moscow month, track tracking.
Very good value. It's not the first time i 've bought this product. Totally recommended. The store sent some gift ponytails
Light, pleasant to the body. The parcel came quickly and the store put a souvenir (2 rubber bands). Nice
Nice, but the rubber's tight.
It's just like the picture, i loved it and i think i'll order in more colors and in just a week it's come to me
All toooochno as in the picture, take it, you will not regret it!
i love it! and really fast delivery and 2 gifts, thank u store! i have 178cm/68 kg took size L, fits perfectly
The skirt is practically the one in the photo, the color not so vivid, you can see the linen and cotton blend. It has a lot of volume but still a little transparent. You'll need to wear mole color underwear, meat, mink, etc. i'm pretty happy.
Amazing quality, really happy with the skirts. Thanks store!
Very pretty
Fast delivery, for height 174 and weight 78 kg took l-came up perfectly! The color is paler than in the photo, but beautiful + there is a lower skirt. Stitched well.
Love this skirt. Thank you.
As in the picture!
Man, i'm a fan of this skirt! I have 3 different colors, i wear them all summer, i can not make myself wear something else. Very light, very soft and natural as thin linen, a lot of material, but it does not even fill my ass for 100 cm. It is not hot, not cold, but the colors are just awesome! Seller thanks! I recommend to everyone!
fast shipping! nice quality skirt! highly recommend the store.
Not cotton, but overall light nice skirt.
Very good! Satisfied with the purchase!
Nice one! amazing skirt!
The skirt is just super! Full delight))) very light, summer, just in the heat. I'll go choose which color to order.
Good quality, store sent quickly
Excellent quality! Very satisfied. I will order more
Pretty skirt as in the picture
Is beautiful
Looks lovely, feels good. Good quality, fast shipping. Wash separatly, because it leaves colour behind.