SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good jeans. Slightly thinner than light, which is unexpected. Size on the hips 90, slightly loose. On height 175 length, just below the bone. Brought the courier.
Everything has come, delivery is fast, thank you
For a long time i could not choose between 25 and 26 size and decided to trust the store's advice, ordered 26 and well, in 25 would not fit! Jeans are very dense, but the jeans are long even for my height 175. My waist 63-64, hips 91-92, at the waist they sat in a tight, but i think, in the process of socks they will slightly become freer. But below the knee they are no longer tight, very loose and long, bent. I have not worn such jeans yet, i will get used to it. And so look good
I have a twofold feeling! The jeans themselves are very cool, but they turned out to be too big, although the store advised the size 27 i would drown in them! My parameters from 65 about 87 according to the table of the seller is 26 size such i took it was necessary to take 25 will have to sew the waist! Delivery mega fast 5 days to mo courier!
Jeans are very cool, according to reviews on 94 cm hips took 28 size, sat perfectly) the length is good. Delivery by courier directly to work. Thank you!
Jeans are good! Quality, color-all class! But i did not like how the fly looks. Maybe i'm short of growth, maybe because the waist is large. All the same i recommend these jeans to girls higher. My parameters are hips 97, waist 74, height 165.
On the parameters 64-89 took 26 size, turned out to be small at the waist, sit hard, very presses, because they sit just below the waist. On the height of 176 the length is just, if you turn, will already be on the ankle (the legs are long). The fabric is dense, does not stretch, but i will try to stretch (
Everything is super. The fabric itself is good. The waist is wide, but i have a very narrow waist
Ordered 26 size for hips 88,5 cm, (hip 47 cm), sat well, waist 63 cm, does not fly off and does not squeeze, looks and look exactly like in the photo, not in the guise. Of the minuses: long and fucked smelly, the smell of chlorine with white peals the nose, mouth and eyes,, when opening. But delivery mega fast, a little less than two weeks can. In the first photo in its original form, the second cut.
Jeans are good. Everything is neatly sewn. The fabric is dense, does not stretch. My parameters: from 68 to 88, size 27 ordered. In the stomach just, in the hips a little loose, but so you can wear. For those who love more freely, what you need. The order was 6 days!
Delivered on the 5th day. Jeans are good, really some spools or leads it.
Ideal fit for parameters 65-94, height 167. Fast shipping
Awesome jeans)) sat down like poured, as if they sewed me (do not hang, do not crumble, do not press) on the parameter 70/100 came 29 size. Delivery 5 days to the rnd, brought the courier. The only one is too long, you need to either roll or sew. Jeans dense in the summer in such a hot will be, for the autumn sucking times. This is the best my purchase on ali))
Tight jeans, in size a little tugovato, you need to throw a couple of kg and will be just right) the store chose delivery by courier straight to the apartment! I recommend
Very fast shipping!
Pts cool pants! Stunning quality, took rr 29, ob 100. Excellent sat down. Full length. Delivery week to moscow, courier to the doors
Jeans sat perfectly. My size is from-70, ob-90, height 175, weight 55 our usually 42, bought 28. It was necessary long in stores all jeans are short, these i can even turn. I wanted not to be in the guise, so that they were free. One minus the smell is present, i hope after washing will disappear
Very cool, it came in a couple of days
I wear a week already, everything is super, experienced heavy rain and even my legs did not paint me. 175/65 size 29. Convenient, free, long perfect, even expose can. Tight jeans
To g. murom from g Moscow parcel reached in three days. everything is as in the description, the goods are very good.
Delivery is fast, delivered the courier to the house. On the height of 174 is not short, about 95 from 72 for me tugovato sits on the hips and waist, would take on a larger size.
The product is super! I took 27 size on the parameters from 67, ob 94.
Delivery 6 days to krasnoyarsk (sending from russia) Excellent jeans, quite dense, do not stretch. I took my usual size, sat perfectly! At a height of 161 cm a little long, but i still planned to turn them. Quality can be seen in the photo, everything is sewn smoothly, the threads do not stick out, there is no unpleasant smell. When washing did not lose its appearance, do not paint. For such a price it's just a fairy tale! Take two at once, or even three seriously, you will not regret)))
Two days after the order, the courier brought the parcel home! Moscow. On parameters: waist 66 cm, hips 88 cm, sat perfectly!
Everything is super. Really long, i cut, hey