SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I love this belt, i will order other colors.
Excellent belt for this amount!
Cute strap. For such money, even very)
The belt came for a month in udmurtia, tracked. There is a smell, otherwise everything is fine, done neatly. Let's see how much is enough)
It's been 3 days, the terrible smell almost disappeared! And so excellent straps for their price!
I am happy, and the width is good and dense, i hope will last, delivery to the minsk region about 3 weeks
Good product
Good thin belt. Fully corresponds to the description
The belt is very high quality, but short for the hips, for the waist is normal.
Good, but enough not for long
It looks neat, i have not tried to wear it yet, but a good option for this price.
Good belt as picture
The belt is good for your money!)
Everything is fine, good quality, i'm davolna
The store quickly sent the parcel, but because of the post of russia it was about a month. Came in a standard package, inside the puffy film, and the belt itself was packed in a transparent bag. The belt is pleasant to the touch, quite dense, the smell does not have (in general, quite high-quality). Buckle is not damaged, there are no scratches. The belt itself is not wide and the buckle is miniature. Also, the strap is tightly included in the buckle, so over time the upper layer can be damaged. Although, if you treat him carefully, everything will be fine. Also the belt does not look cheap. In general, the goods are quality and not expensive. I advise you to take.
The goods did not come, but the money was returned
Normal
Very good strap. Thank you.
The strap is wonderful, i will order in another color
Belts are good, quality. She took 2 sets. Came for a month and a half. Tracked. in length they are not long. Made neatly, without defects.
It's not the first time i order. Belts look great. Quality for china good overall
Excellent strap
Strap good
The belt is very beautiful. But the first time is very difficult to fasten, since the buckle is not ordinary and there are no holes. You just need to put it through the ring. There is no smell, scratches and rubs too. Very good belt.
small