SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Ordered july 17, took from the post on august 14. The quality is excellent, there is no smell, the threads do not stick out anywhere. I took the second time, i think i'll take it also in the third)) i recommend!
Very nice product
The color is the same as the pictures. Looks beautiful, but very electrified and there is an unpleasant smell.
Good quality, but very very very small size .... xxl at 46-48 size. Fast shipping
The shirt is super! I order a second time, only in a different color. To the sverdlovsk region. For 2 and a half weeks, delivery is very fast! Size (m) on our 42-44 is perfect, not very short.
The color is slightly different from the picture, but it is not critical. I order a second time from this store, for the first time the shirt was very long, but it was 2 years ago, this time it came much faster, just over 2,5 weeks. The quality of both is satisfied, for such a price 5 points
The order corresponds to the description. Quality is good. Delivery about a month.
Good product store to recommend Delivery 3 weeks
Nice and the quality also seems fine. A bit of weird smell, i am sure it will go away after one wash. Thank you store, will definitely recommend.
According to the description. OK. OK.
Very fast Delivery, faster than imagined. AM eager, looks like my Girlfriend in it.
It took an m to get to spain. the fabric is beautiful. Order one size more than usual
The fabric is soft and fresh ideal for summer
Nice item, sizes run SMALL
Stitched well, the fabric and lace are neat, without puffs, the parameters 90/80/100 size xl sits well, slightly loose, but it should be in my opinion. There are no lace ruffles at the back, only in front. You can not sleep in this, because even in 20 degree water shedding paint, three times rinsed, i think if again 10 to wash it can stop slicing paint. I took as a lining under the dress, so this fact is not so scary for me. Overall purchase is very satisfied. The thing is factory, sewed not migrants in the basement.
Norms
I order the second time, everything went well in 20 days! Thank you!!!
Cool nightie, does not shine through, threads do not stick out, everything as in the photo, at its size 44-46 ordered xl and then slightly too small, and so everything is ok! I recommend
Rally a good one. Fabric is very soft and thin and Nice. But it stick to the body. When i walk the dress walk up to the hips. But a Good store. Elegant packing and verry Good one
Size is smaller than expected.
Good. The material is very pleasant to the body. Size m came up at 42. Very pleased, i will order more.
Very satisfied with the purchase! the fabric is quality, pleasant, holistic! only the size is more worth taking. I advise!
Fast delivery to israel, about two weeks. Very high quality and beautiful underwear, without extra threads and smell. At 100/70/108 suitable, i recommend!
runs small, order up. nice quality. very cute
Super quality, shipping fast, suggest,