SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Argentine Peso (ARS)
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Cayman Islands Dollar (KYD)
Egyptian Pound (EGP)
Euro (€)
Ghanaian Cedi (GHS)
Hungarian Forint (HUF)
Indian Rupee (Rs.)
Jamaican Dollar (JMD)
Kuwaiti Dinar (KWD)
Liberian Dollar (LRD)
Libyan Dinar (LYD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Norwegian Krone (NOK)
Philippine Peso (PHP)
Singapore Dollar (SGD)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
US Dollar ($)
United Arab Emirates Dirham (AED)
This is my first purchase. And i'm very glad: d dressing gown i just, i really like it. The parcel came quickly, the robe slightly protruded, but it's not scary. With the store did not communicate.
Quality is normal
Ordered m at 46 rr, like approached, the length on the palm above the knee. The fabric is good, but the threads stuck out. And the gift did not put me))) but it's trivia)
It’s not for big chest, but good.
Cute but nothing exceptional
Good quality. I recommend.
At 48 russian 4xl. Too long even for my height (176 cm), you will have to trim, but at least you can smell normally. Delivery is fast, weeks 3 to st. petersburg approximately. The material is the most ordinary, thin synthetics. In network stores such dressing gowns for 300-400 rubles. So think.
Good quality robe, a little too big. delivery fast
Nice robe. Sewn qualitatively, near the seams the fabric pulled-did not spread. Dimensional grid adequate
Delivery about a month. Track tracked. The seams are even. Nice stuff.
All OK recommend store
It came quickly. Quality is good!
At 52pp sits as needed, long to caviar at a height of 173 cm
Amazing. The truth for such money the robe is very good. Quality, of course, is not super excellent, but nevertheless the material is pleasant, no protruding threads. On the size 42 ordered s, the most it. For the belt there are "tails" on the sides-quite well sewn, arranged symmetrically. Thank you store! And by the way, came quickly! Later i attach the photo)
very nice, good quality,
It came pretty fast. I did not communicate with the store. In general, as on other reviews.
It is true to the image, precious thanks to selling it and for the gift bracelet. I recommend a hundred percent!
Fast delivery, 2.5 weeks. A beautiful robe, the size is too big. At 44r ordered s. I recommend.
Super Long standby time for shipment.
It is 20 cm longer than in the pictures, otherwise quite correct for the price it has
The dressing gown is gorgeous, the lines are neat, nowhere pulls, the threads do not stick out. No smell. In size on my 52-54 as on order. A little long, knee-length, but it does not interfere. Seller recommend. Thanks to the store. And for a little gift thank you.
Fast shipment. Product worthy command. Looks nice (quite large). Without brzydkiego smell.
Good and consistent with the description size
The product corresponds to the description. Quality is satisfied. The store put a gift in the parcel. the delivery to ukraine took less than a month. Thank you very much.
Thank you, beautiful and nice.