SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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See the size chart, everything is exactly from the store. I focused on stupid reviews and did not fit into the pants. The seller has everything exactly described.
Here it was not necessary to take into account the answers to the questions. I ordered an elf, then, following the advice of buyers, asked to change the store to m. Nothing. In length by height 150 cm. Well, therefore, on the high will not be very, on the legs sat well, they are thin, but on the belt buttoned with difficulty. Jeans are clearly on the figure of "pear" or "hourglass", that is, designed for a good ass and a thin waist, which now, alas, i can not boast. At the waist 72 cm. They sat very tight, will have to expand the belt, on the hips 94 normally. Packing standard, delivery about three weeks. The quality of jeans is good, cotton is felt, stretch well. On my parameters it is better to take l, but i would be picked up by an elf at my feet. Just not my model. Thanks to the seller, i recommend.
Pretty, the fabric is slightly lighter than denim. Applique is sewn. It was possible to take a smaller size, but do not press, sit well, stretch perfectly hhl at 50, but it is suitable for a larger size for example for 52. Length is good, panties are not short, height 183
Quality satisfied came quickly
The order was less than a month. with the store did not communicate. on the whole way the parcel was tracked. the figure sat well. stretch not much and the material is thin. in general, the description corresponds, the purchase is satisfied.
The most favorite jeans, we order a second time
Nice and fitted
Pants super! The store helped with the choice of size, everything was perfect
Great. Quality is good. Delivery is fast.
Beautiful Jeans! Fit perfectly. Thank you!
beautiful and very comfortable very very good I highly recommend the store and this product 5+++++++
The fabric is thin. Not jeans. And sorry ((look good. On rus 50 size 2xl-the village is tight
Nice
Excellent jeans, thank you
Perfect, like the picture, very beautiful
Cool Summer jeans cotton high waist recommend
Thank you store cool pants super fast delivery will be ordering more.
Small size, but stretch. Good panties and fast delivery. Thank you!
To perfect as in the photo took only two weeks
super!
Good black charcoal, but any speck of dust on them can be seen)
Very cool, high waist only flowers sticky not sewn on, I don't know whether przetrwają wash.
I use a size 42-44 in Spain, I have a little belly, and fit, maybe a little loose, But to my taste is perfect. Only has two pockets back, I missed the onward, But good. Help me.
Beautiful pants fit in size
Everything Is good. Fast shipping. Match The photo and description. Thank You Very Much!