SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The dress fit in size, but for me a little short. Purchase, in principle, is satisfied
A good dress, especially for such a price. But it turned out to be large, although advised to take a few sizes more, but this is fixable. So i advise you. Very fast delivery, came 13 days before moscow.
Good quality but not right size. Very fast shipping and delivery. L
The dress is cool, the daughter is delighted! Shipping 12 days to the pho, all the way tracked.
I order a second time, a cool dress, but short))
Everything is super! At 48 xl sat perfectly! Keep in mind, who has a height above 160, will be like a tunic)
Dress order the third time just super i love it very much
I order the dress for the second time (the first broke). I recommend) the parcel came for a week!)
I ordered such a dress, only red 8 years ago, now i ordered black
Cool sukieneczka. I like.
Dress is super. Delivery is express! Super!
Great dress! All in size, for the summer is excellent. At the height of 152 the size of xs is just.
Everything is fine, delivery is fast. I think it fills me (
It came to nizhny novgorod very quickly, less than 2 weeks, the dress is excellent.
I am very satisfied she is very good at my size thank you also for delivery I recommend to this store
Fast shipment, delivery two weeks, thank you!! On the height of 165 took the size of s, everything came up, for the summer a great option
The dress went a month. Cute, but quite thin and a little shines through. But i will wear)
It came super fast perfect to my size, thank you very much,
Dress cool!!! But the store, wrong with the size... The money came back right away.
Dress future enough fast. Great sewn, very pretty. Material also no objections.
very good quality but it's short!
Dress dotarła in 2 wks, beautiful
It's very good the product, i like it
Super!
On height 164 size s slightly short, but the village is good