SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The dress is cool, but small in size. at its 44 took m fit perfectly.
Little short
Received a week after 2, the quality is good. Bright red. The fabric is pleasant. I wear 46-48 ordered l-a little loose, but it's even better. Thank you. I will take another white)
Parfaite
The dress is super, everything is so neatly sewn, very delicate. For the summer and the beach-that's it. I took xxl for a height of 183 slishko short, i will use it as a tunic.
Delivery to krasnodar territory 12 days, the dress is cute, shines a little
It's great!
Dress super! Very nice, neat. No smell. Stitched qualitatively. On the russian 50-52 took hl. Came perfectly. Slightly short. In the photo it is visible. Dress and photo one in one.
polecam
Tailla petit
Nice dress but very small sizes I’m normally a uk size 16 but this is more like a 12/14. But very quick service
Excellent!
Small carving is una2 xxl
The dress came very beautiful, nice fabric and sits as it should. I'm very happy, thank you)))
The dress is very beautiful! Thank you very much to store for relatively fast delivery and excellent quality. I recommend. At 42 size m sat perfectly.
Excellent quality! Pleasant to the body. beautiful
polecam
Very fast delivery, cute dress. After reading reviews about the fact that it is small, i ordered a larger size (42-44 ordered l). Slightly more spacious than expected. For the white beach option-excellent, but for the black evening slightly loose. Height 167, weight 55, size m, probably would be an exact hit))
The dress is pleasant to the touch, the truth only shines through. And so for such a price is normal
The product corresponds to the price. Stitched well, almost no protruding threads. The fabric resembles curtains)) do not offend the store. Synthetic lining. For 500r i liked it. And it came earlier for a week))
Perfect advice the store!
Dress very good condition.
Zamówiłam size L proved to be very short
The dress is super for height 170 is not short, the only thing that is 84-65-90 slightly more, but not what i see) delivery is fast) i advise)
Great cute dresses