SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very nice and perfect
XXL is XL European size is delicious
Very good and comfortable
Normal sundress for beach or cottage. no more than that
Perfect h good material
ok
Excellent. Delivery was lost, but the store made the refund. Thank You
Very good sarafan for the summer is the most
Good
While the dress went, broke. But it's not china's fault
The fabric is pleasant to the body, in my 48 size it was possible to take a bigger size. When washing, shedding. The goods came quickly, for 3 weeks
love it. so soft
Cute fabric is great
Parfait. j' adore
hezké
Bgju
Super fun and very fast within
Perfect!!!!!!!!!!!!!! Nice :-))))
Wonderful, beautiful sundress for hot weather! I really liked the model, well invented-free top and tight skirt. Looks cool! I thought that the size s will be small, but it turned out-s is perfect, at 44 size, weight 50 kg, height 172 cm, og 81, ot 62 cm, ob 90 cm. The length for the summer is suitable, due to the free top you can slightly pull the skirt lower, it is on an elastic band. Cotton 65%, synthetic 35%, good fabric. Stitched neatly. Purchase is very satisfied! I wear myself for joy. Delivery is fast, tracked.
Material could be more przewiewny
Got to ukraine in 2 weeks. Light, neat, no pritenzy. On the parameters 96-77-96 ordered l, you could take m, as free. The fabric stretches well ..
Dress is pretty. It is adjustable on the shoulder straps as you tie to required length. I am happy with purchase as it looks like picture
everything was ok
Bien
Super a weekje waited super fast