SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| Generally |
Over $75(FREE SHIPPING) |
10-25 Business days |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly! The size corresponds, the fabric is pleasant, cotton! The post 170 is a bit short but not critical!
Size
Quality is excellent
Loved, was perfect. Wear 44 and ordered L. Beautiful!
The dress is excellent! Very pleasant to the touch, my height is 166, the length of the dress turned out to be knee-length. Chest volume 100, ordered size s.
Super dress
The order was made 13.06, came to samara 9.07. Quality is good. Very creases after washing, because. 100% cotton. On the parameters 89-71-89 took s. the village is good, in the chest a little loose, where the reserve belt is not. And even with my height of 155 cm, the belt is not at the waist, i think this idea, along the length to the knees. In general, i recommend)
The dress is wonderful. Light, cute. Sewn qualitatively. Color, as in the photo.
Ugly
Fast tracked delivery. Nice dress. Quality item. On 90-67-91 size M is perfect. Sorry it's not ironed on picture. Happy with this purchase. Thank you.
really pretty dress. i am 165 cm tall and have 50 kg - S size fits perfectly
Very beautiful and it suits me well. I am 1m75 and 58kg I chose size M☺️. It happened in 20 days in Canada
A good dress in the heat. Really like cotton
The dress is excellent. Looks beautiful on the figure with a beautiful waist and large hips. Corresponds to the size!
As picture, cotton fabric, color is a bit darker, important fit is the waist measure.
Good summer dress for 90-70-93 s in size the most it
This is the second dress of this store, the first was green and both super, ordered both dresses size l beige dress feel smaller by size, but this is for the best, the first green was very free at 44 russian size, and this village is perfect, all the same both dresses are super and material, And the style is win-win, the first dress came for 21 days, and this for 16 days, in general everyone is happy, i recommend
Perfect product at my request, good quality. The order arrived quite quickly (less than two weeks)
Chic dress, the fabric is good, pleasant to the body, purchase is happy, i recommend.
Cool, cotton. A little with the size missed
Delivery to ukraine (kharkov) fast. The parcel is tracked. The dress corresponds to your size, on its l ordered l and the dress village well. The store is responsible, i recommend!
Great dress!
The dress is good. It's not hot in it, but it's under 40. Quality is normal. Does not shine through. Sewn immaculate. The only thing-i did not fit the growth. I am 150 cm. The belt is neither at the waist nor under the breast, somewhere in the middle. Обидно. But nothing, i will give my sister, she will do. The order came quickly. Thank you!
The dress is just super. I wear the size c, temper c. Everything came perfectly)
Very cool dress. All as in the photo and in the description of the store. Size s came up at 88-65-90