SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good nightie for this money. Threads do not stick out. Hl at 48 size. Not silk of course...
Good quality, fast delivery, Thanks to the store
This is the second. Super quality! On the dew. 44-46 is perfect. Thank you store!
Great
Exceptional store a 10. Fast shipping to spain.
Price = quality, good pattern, all the time tracked. The material is stiff, sticks, you need to immediately wash with air conditioning. In the review, i'm happy, even very
The color does not match the chosen one, turned out to be more purple. Sewing quality is good. On my parameters-og 94 cm, ob 108 cm, size l-small in the chest and tight. with the store did not communicate.
It came quickly, the threads do not stick out, according to the measure everything converges
Arrived very fast!!
The goods came to crimea for 1,5 months, the quality is good, described exactly!
Delivery to israel-a month. Quality-very good, the seams are even, the color is beautiful, after washing-did not deteriorate. With the size did not guess-on the height of 156 cm, og-94cm-not enough size l. i will order the size more.
Super! Excellent quality. Pleasant to the body!! I took a larger size. The village is perfect
super nice I like it and fast enough to Ireland 15 days thanks from the heart
Everything is fine
Chic nightgown. Delivery is fast. Sewing neat. The fabric is pleasant to the body. I recommend.
Soft, pleasant to the body, but strong smell. And the straps are poorly processed-dissolve
Super! Excellent quality. Went perfectly on the chest with and 44-46 russian.
Conform to the ddescription pretty satin fabric, thank you for the small bracelet as a gift.
There are no complaints about the product. The goods came on time. Thanks to the store.
I order from this store a second time, insanely happy!!! All on the level, and the order itself and delivery and all! Take boldly!!!
❌The seam finishes are not neat, ✔fast shipping ✔the size corresponds to what is described
Good goods. Fast shipping. I recommend unequivocally.
I am very satisfied with purchase, all recommend salesman, quickly, efficiently, reliably
same like in the pic
I liked the goods. Malomerit, like all chinese goods. For those .... Who does not reduce their body parameters: size xl is russian (soviet)-46. Accessories on britelki metal. It's important!